Clinical Services Manager

Job Summary

The Clinical Services Manager will be responsible for overseeing and developing the

pharmacy's clinical and operational services to care homes, nursing homes, and other long-

term care settings.

This role involves managing service delivery, ensuring compliance with professional and

regulatory standards, supporting clinical governance activities, and leading a

multidisciplinary team to provide safe, high-quality medication services.

While this position does not require UK pharmacist registration, the post-holder must

possess a solid background in pharmacy practice, medicines management, and clinical

operations.

Key Responsibilities

Clinical Governance and Compliance

Support the development and implementation of clinical governance frameworks across

the service.

Ensure compliance with company policies, GPhC standards, and CQC regulations (under

the supervision of the Superintendent Pharmacist).

Coordinate audits, risk assessments, and quality improvement initiatives.

Manage the reporting, investigation, and follow-up of clinical incidents and near misses.

Service Management

Oversee daily operations for medication supply and support to care homes and nursing

homes.

Coordinate between pharmacists, technicians, dispensers, and delivery staff to ensure

efficient and timely service.

Monitor and report on key performance indicators (KPIs) related to clinical services and

customer satisfaction.

Work closely with the Operations Manager to improve workflow efficiency and

maintain service standards.

Clinical Support and Development

Lead medicines management initiatives, including medication reviews, MAR chart

audits, and stock control processes.

Support the development and delivery of staff training for care home personnel on safe

medication handling and administration.

Contribute to the design of new clinical services in line with NHS and care sector

priorities.

Leadership and Team Development

Provide leadership, supervision, and motivation to clinical and operational staff.

Conduct performance reviews and identify training and development needs.

Foster a culture of accountability, teamwork, and continuous improvement.

Stakeholder Relations

Build strong working relationships with care home managers, prescribers, and

commissioning bodies.

Act as a key point of contact for clinical queries from partner organisations.

Represent the company at meetings and service reviews as required.

Qualifications and Experience

Essential:

Pharmacy degree or equivalent qualification.

Experience working within a pharmacy or healthcare environment.

Proven experience in medicines management, clinical operations, or healthcare service delivery.

Strong understanding of medication processes within care homes or similar

healthcare settings.

Excellent knowledge of clinical governance and quality improvement principle

Desirable:

Experience working in or with UK community pharmacy or care home services.

Previous management or leadership experience in a healthcare setting.

Familiarity with CQC, GPhC, or NHS service standards.

Postgraduate qualification in healthcare management, leadership, or quality improvement.

Skills and Competencies

Strong leadership and organisational skills.

Excellent written and verbal communication abilities.

Analytical and problem-solving mindset with attention to detail.

Ability to build effective working relationships with internal and external stakeholders.

Competence in using pharmacy or healthcare management systems (e.g., ProScript,

EMIS, or equivalent).

Commitment to patient safety and service quality.

Working Hours

37.5 hours per week, Monday to Friday (occasional flexibility required).

Benefits

Competitive salary and company pension.

Professional development and training opportunities.

Support with UK pharmacy registration process (if applicable).

25 days annual leave plus bank holidays (pro rata).

Employee wellbeing programme.

Job Types: Full-time, Permanent

Pay: £43,500.00-£48,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person