Retail Supervisor

Pilgrims Hospices is looking for a weekend Retail Supervisor to join the team in our Canterbury shop – Store50 – helping to motivate staff and volunteers, support the day-to-day running of the shop, and provide a courteous and helpful service to the public.

The Role

As the Retail Supervisor you will work as part of a team to ensure our retail shop is a successful source of income generation whilst maintaining a good rapport with the local community. Your main job dimensions are:

• To support the Retail manager with the day-to-day running of the store
• Meeting agreed financial targets.
• Ensuring highest standards of merchandising on the shop
• Carrying out shop administration (EPOS Till, reconciliation, arranging deliveries, banking).
• Following health and safety policy & procedures and giving support when needed.
• Implementing and ensuring the growth or our Gift Aid scheme.

Stock Management

• Receive, sort, prepare, price and maintain stock of donations for sale.
• Ensure the pricing policy for the store is adhered to in accordance with the policies set our by the Retail Area Manager.
• Maintain a high standard of merchandising and display in store.
• Ensure good housekeeping is adhered to, at all times, in accordance with our Health & Safety training and policy..
• Implement and maintain our "Gift Aid" Scheme in accordance with the policies and processes set out by Head Office.
• Work to our Retail policies and procedures.
• Provide a courteous and helpful service to the public.

Support of Volunteers

• Assist with the training and retention of our volunteers, in accordance with our Pilgrims Hospices behaviours
• Organise and support the work of volunteers.
• Work with, mentor and motivate volunteers to develop their processing and merchandising skills.

Shop Finances

• Follow Pilgrims Hospices policies for the control, reconciliation and banking of daily takings and monthly returns to the finance department, ensuring security of data..

Other duties

• To work with regional fundraisers to maximise the retailing and fundraising opportunities in the area and to promote Pilgrims Hospices.
• Maintain good public relations within the local community.
• Perform any other duties commensurate with the role as required

The post holder must ensure that services are provided to a high standard. For a more extensive list of responsibilities, please refer to the Retail Supervisor Job Description document.

Working Arrangements

This is a part-time role (7 hours per week) and is based at Pilgrims Hospices' Store 50. Working days will be on the weekends with a regular shift pattern allocated, although we value flexibility.

About You

To be successful in this role you should have:

• Extensive experience working in a retail environment
• Strong merchandising skills with an understanding of what the customer wants
• Previous management / supervisory experience
• GCSE or equivalent in Math's and English
• Excellent communication and interpersonal skills, personable and able to relate to volunteers
• The motivation to bring a team together

About Us

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families – both in the community and in-patient units.

Our Vision

"Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life".

We recognise that our workforce is integral to the delivery of our Vision and our charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our charitable behaviours and values.

To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision making:

Compassionate We treat everyone with compassion and care

Open We communicate openly, honestly and effectively

Dynamic We are dynamic, improving and developing our service

Empowered We empower people to achieve their outcomes

Our Benefits

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our workplaces offer:

• Friendly and highly professional working environments alongside people passionate about what we do
• Opportunities for professional development through a range of extensive learning
• A workplace pension scheme. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
• A good work-life balance and realistic working hours
• Financial discounts, provided through the Blue Light Card scheme
• A sense of achievement in supporting a worthwhile cause
• A sense of wellbeing

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice

How to apply

To learn more about this role, please download the full job description document as found on our website.

If you are interested in applying for the Retail Supervisor role and wish to join our passionate team, please complete the attached application form linked below.

Closing date: 10th November 2025

Job Type: Part-time

Pay: £4,534.40 per year

Expected hours: 7 per week

Benefits:

• Cycle to work scheme
• Sick pay

Work Location: In person