Intake Specialist

Description:

Since 1933, Stark & Stark has developed innovative legal solutions to meet our clients' needs. We have experienced attorneys in more than 30 practice areas and a commitment to putting the law to work for our clients. We believe that is the basis for building and maintaining our practice.

Stark & Stark is actively recruiting for an Intake Specialist based in our Hamilton, NJ office. The Intake Specialist will serve as the first point of contact for nearly all potential clients, playing a critical role in creating a positive and professional first impression whether by phone, email, or online inquiry. The right candidate will have exceptional interpersonal skills, attention to detail, and the ability to efficiently evaluate potential cases to determine if they meet the firm's sign-up criteria. As part of our Intake Department, you will have the opportunity to grow professionally, contribute meaningfully, and be part of a team that truly believes the whole is greater than the sum of its parts.

Responsibilities:

• Answer incoming calls by the 2nd ring with a professional, friendly greeting.
• Handle all leads with confidence, empathy, and discretion to create a strong first impression.
• Obtain all necessary case details to assess whether they meet firm criteria.
• Respond promptly to online inquiries and website submissions.
• Enter all client intake information accurately into the firm's case management system (Lead Docket).
• Forward qualified leads to the appropriate practice group.
• Follow up on pending or "no-decision" leads daily to ensure resolution.
• Refer non-qualifying matters to referral attorneys.
• Provide alternative legal resources.
• Communicate and coordinate with attorneys when their involvement is required.
• Demonstrate flexibility by taking on new tasks and contributing to continuous process improvement.

Qualifications:

• Minimum of 2 years in customer service, legal support, healthcare, or communications.
• High school diploma or equivalent (college degree preferred).
• Proficiency in Microsoft Office Suite and adaptability to new software platforms.
• Ability to type in real time.
• Strong, active listening and comprehension skills.
• Exceptional verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to develop trust and rapport with clients and colleagues.
• Dependable, organized, and able to work independently or in a team environment.
• Bilingual abilities are a plus.

Compensation & Benefits

Stark & Stark is committed to the health and well-being of its staff members. The firm offers a full range of benefits, including medical, prescription, dental and vision coverage.  The firm also provides generous paid time off, life insurance, accidental death and dismemberment, disability benefits and 401(k) plan with firm contributions.

Compensation will be determined based on multiple factors, including candidate experience, qualifications, accomplishments, and location.  Employees may also be eligible for annual performance-based merit increases rewarding individual and firm achievements.​

*No calls or emails from staffing agencies or recruiters, please. Unsolicited resumes from search firms will not be considered when no contract is in place.     

Equal Opportunity Employer

Stark & Stark's policy is to make employment decisions based on merit, ability, and competence. Except where required by law, employment practices shall not be influenced or affected by an applicant's or staff member's race, color, religion, sex, national origin, age, or any other characteristic provided by law. Qualified minorities, females, veterans, and attorneys with disabilities are encouraged to apply. It is also our policy to provide a work environment that is free of harassment of any kind, including that which is sexual, age-related, or ethnic.

Mansfield Rule

As part of its continued efforts to actively recruit and advance the recruitment, development, and promotion of diverse lawyers Stark & Stark is participating in Diversity Lab's Midsize Mansfield Rule initiative. The Mansfield Rule is named for Arabella Mansfield, the first woman admitted to practice law in the United States. It measures whether law firms affirmatively consider diverse lawyers for hiring, advancement, and significant leadership roles.

Under this initiative, we strive for a candidate pool consisting of at least 30% women, attorneys from underrepresented racial and/or ethnic groups, lawyers with disabilities, and/or LGBTQ+ attorneys. The Mansfield Rule initiative also includes a commitment by Stark & Stark to be transparent in our internal governance, particularly with our selection guidelines and job descriptions for firm management roles and committees.