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Facility Coordinator

2 weeks ago

Manchester England, United Kingdom Macro Full time £20,000 - £35,000 per year

Location
United Kingdom Greater Manchester

Working Location Category
Onsite

About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What's Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role
We are currently recruiting for a Facilities Coordinator to support the effective delivery of Facilities Management Services to one of our key strategic clients, based at a static site located in Cheadle, UK.

Main Responsibilities Will Include

  • Deliver highly professional, customer-focused service.
  • Provide support and guidance to ensure efficient and safe work processes.
  • Build a trusted relationship with the client and contribute to Macro's growth by supporting the management team in operational activities and opportunity development.
  • Manage building operations and maintenance requirements at the client site.
  • Liaise with clients, suppliers, and internal staff.
  • Ensure service level agreements are met through daily communication with stakeholders and the client.

Key Responsibilities
Safety and Compliance

  • Promote a safety-first culture, prioritising health, safety and wellbeing.
  • Manage all logged and requested tasks via the Macro FM24 Helpdesk.
  • Address and communicate client/customer requests, concerns or complaints.
  • Conduct scheduled preventive maintenance through designated suppliers.
  • Oversee daily maintenance and compliance tasks.
  • Deliver reports, audits and compliance documentation.
  • Support office moves, minor projects and ad hoc tasks.

Supply Chain Management

  • Select and manage vendors in collaboration with the procurement team.
  • Oversee the full P2P process.
  • Manage supplier commissioning and permitting.
  • Conduct contractual, compliance, and technical audits of supplier services.
  • Negotiate pricing and terms, ensuring alignment with service level agreements.
  • Contribute to contractual savings targets.
  • Organise regular supplier meetings and share minutes.
  • Monitor and ensure supplier performance.

Facility Function

  • Ensure full operational readiness of the facility through maintenance and repairs.
  • Collaborate closely with the client.
  • Support business continuity plans and disaster recovery plans.
  • Promote sustainable practices and products.
  • Manage the asset register and life cycle.
  • Assist with Capex planning for FM related assets.

Health, Safety & Environmental (HSE) Activities

  • Support investigations into near misses, accidents, and incidents.
  • Organise and monitor revision exams and dates.
  • Implement health and safety standards through site inspections and suppliers risk assessments.
  • Record actions, observations, and risks.
  • Conduct internal QHSEW inspections.
  • Supervise permits to work and risk assessments.
  • Ensure compliance with Maco / client requirements and local legislation.

Security

  • Manage access control systems.
  • Coordinate with security vendors.

Client Management

  • Record and address improvement suggestions and requirements.
  • Maintain high levels of customer satisfaction through proactive service.
  • Brief and meet with stakeholders as needed.

People Management

  • Lead the Macro team on site.
  • Conduct meetings, set objectives, and perform performance reviews.
  • Support trainings needs and execution.
  • Lead by example and promote team wellbeing.

Facility Coordination and Service Excellence

  • Coordinate internal and external client events.
  • Represent Macro professionally on-site and build strong client relationships.
  • Ensure compliance with PPM, RA, and legislative requirements.
  • Manage services in line with Macro's quality standards.
  • Identify opportunities to improve processes, service levels, and standards.
  • Maintain minimum Quality League Table standards.
  • Complete monthly KPI reporting.
  • Share compliments and complaints with the account manager and manage follow-up actions.
  • Identify and mitigate business risks.
  • Ensure all operational procedures are in place.

Communication

  • Draft and manage internal communications related to facility coordination and revisions.
  • Report effectively on services and tasks to the client.
  • Adhere to and promote Macro core values and behaviors.
  • Share ideas for process improvement constructively.
  • Document and share lessons learned.
  • Prepare and lead internal and external meetings, ensuring minutes are distributed.

Projects / Innovation

  • Support minor project implementation, including relocations.
  • Ensure timely completion of FM-related projects.
  • Encourage innovation and continuous improvement.
  • Assist with CAPEX project planning and execution.

Finance

  • Understand contract and financial mechanisms.
  • Support savings strategies.
  • Achieve budget and forecast targets.
  • Track cost savings and avoidance initiatives.
  • Assist with project invoicing and aged debt payments.
  • Document scope changes via CCR.
  • Monitor budget and actual spend, explaining variances.
  • Support finance team and AOP processes.
  • Participate in quarterly finance meetings.

About You
The ideal candidate will have:

  • Ability to work under pressure.
  • Knowledge of property and business compliance.
  • Experience in a similar role.
  • Customer-focused approach.
  • Excellent relationship building skills.
  • Proactive approach.
  • Flexibility and a strong team spirit
  • Strong people management skills
  • Effective planning abilities experience managing multiple tasks and requirements
  • Trustworthiness
  • Accountability for deliverables and attention to detail
  • Relevant experience in the field.
  • Good working knowledge of building management or commercial fast paced environment.
  • Commercial competence and relevant qualifications in a related industry.
  • Professional qualification in an associated field
  • Proficiency in Microsoft Office
  • Experience in contract management
  • Fluency in spoken and written English.

Preferred Qualifications:

  • Previous experience as a member of the Facilities team in a corporate environment.
  • Basic Health and Safety qualifications, including knowledge of RAMS, Permit to Work, and compliance paperwork.

Additional Advantages:

  • First Aid certification
  • Fire Safety training
  • Occupational Safety & Health (OSH) qualification such as IOSH or NEBOSH
  • Technical skills in FM

Diversity Statement
**We want to create a workplace where everyone feels safe to bring their  whole selves  to work. We recognise that every individual has different needs. This is Me  is Macro's EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It's about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact
-
to speak to a member of our team.**