Director of Corporate Services

Coventry, London, York

Job Summary
A new opportunity has arisen for an outstanding individual to join the Local Government and Social Care Ombudsman's Executive Team as Director of Corporate Services. This new role gives you the opportunity to shape the evolution of our functions, making sure we are effective in our service to the public and ensuring we use our insight to support the improvement of local government and social care services across England.

You will be joining a national organisation with a dedicated and inclusive team, working in a rapidly changing policy environment. We are committed to bringing fairness, addressing injustice, enabling public services to get better and improving people's lives: if you share our values then we want to hear from you.

Job Description
The post holder will lead, manage and coordinate the corporate services function and teams to ensure that the service is responsive, efficient, effective and robustly supports the Local Government and Social Care Ombudsman's casework and external impact activities.

This role reports to the Chief Executive and is part of the five-person Executive Team. It manages the Corporate Heads of Service and Managers (HR, ICT, Operational Support, Policy and Communications, Programmes / Projects) and the Committee & Governance Clerk.

The post holder will lead, manage and coordinate the corporate services function and teams to ensure that the service is responsive, efficient, effective and robustly supports the Local Government and Social Care Ombudsman's casework and external impact activities.

This role reports to the Chief Executive and is part of the five-person Executive Team. It manages the Corporate Heads of Service and Managers (HR, ICT, Operational Support, Policy and Communications, Programmes / Projects) and the Committee & Governance Clerk.

Person specification

We are seeking a talented, motivated leader focused on delivering the highest quality of services to the people who seek our help, the organisations we oversee, our stakeholders and our colleagues. You should be able to bring ambition, innovation and fresh thinking to our services and how we deliver them.

The Director of Corporate Services reports directly to the Chief Executive and is a member of the Executive Team. The role leads and manages the Human Resources, IT, Policy and Communications, Operational support, Projects and Programmes and the committee and governance functions, overseeing around 25 colleagues.

If you have the extensive experience of managing corporate functions and highly effective leadership skills we are looking for, with an ethos of continuous improvement and customer focus, then we look forward to your application.

At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.

Benefits
We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy. These include:

Pension : You'll be entitled to join the Local Government Pension Scheme which is a career average scheme.

Work/life balance : We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.

Learning and development : We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.

Family-friendly : We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.

Season ticket loan : We offer our staff the ability to have a loan for their annual travel season ticket.

Wellbeing : We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges

You will be able to join the Civil Service Sports Club.

As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.

Bike loan : We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.

Reasonable adjustments : We recognise how important it is to make reasonable changes for staff where appropriate.

Selection process details

You will need to provide your employment and qualification history plus a supporting statement explaining why you want this role and addressing the criteria in the knowledge & experience section of the Person Specification.

Your application must be received by 9am on Monday 1st December 2025. We regret that late applications will not be accepted.

At the final interview stage LGSCO will take up references on the preferred candidate but will only do so with prior consent from the candidate. For those shortlisted by the panel for final interview, LGSCO will also undertake detailed due diligence, which will look at social media and online presence.

Interviews will take place on week commencing 15th December 2025. It may not be possible to offer alternative dates for interviews.

We aim to make your application as easy as possible. If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process or attending the interview, please let us know in your application, email

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name :
• Email :

Recruitment team

• Email :

Further information

If you are dissatisfied with any part of our recruitment process, you can raise a complaint on our website