Wessex Water
2 weeks ago
Wessex Water - Chair - Independent Customer Challenge Group
Remuneration: £26k per annum
Time Commitment: 12-15 days per year
Moon Executive Search is delighted to be the retained search partner for the Customer Challenge Group for the Wessex Water region, bringing their Independent Chair role to the market.
The customer challenge group (CCG) is an independent body that plays a vital and key role in ensuring the interests and needs of Wessex Water's customers are represented in its business plan and delivery. It comprises members from various local and national organisations representing the interests of household and business customers including CCW, Age UK, Citizens Advice and the Environment Agency.
The CCG will play a key role in the monitoring and reporting of Wessex Water's delivery of its business plan for It also has a pivotal role to play in helping to develop the next 5-year Business Plan to cover , to make sure it meets the needs of Wessex Water's customers.
The CCG has a key role to:
i. monitor and report on Wessex Water's delivery of all aspects of the final regulatory settlement from the perspective of its customers, including scrutinising and assessing its delivery against its outcomes and measures of success
ii. provide advice and challenge the company on policy areas such as customer engagement, customer service, affordability, vulnerability, and tariffs. This extends to preparation for the next price review, particularly to ensure customers' views feed into the plan.
We are now seeking expressions of interest for the appointment of Chair of the CCG for the next five years.
The Independent Water Commission recently set out a series of recommendations for change across the sector which Government are currently considering. There are also changes to the consumer engagement landscape with Ofwat introducing a new rule into water companies' licences to ensure consumers are involved in decision making, and with CCW setting up new consumer panels to hold water companies to account. Given this, the CCG will need to be flexible in its approach and ready to adapt to any changes in its scope and ways of working.
We are interested to talk to experienced Chairs and Non-Executives who bring a wide range of opinions together at meetings. Prospective candidates must be able to command respect, gather views, draw conclusions and keep on track with the agenda. They must demonstrate the ability to challenge the business plan and decision-making appropriately and to utilise a relevant and wide-ranging network of contacts in Wessex Water's geographic region.
The role of Chair is both a strategic and hands-on role so, for example, the CCG has significant interaction with Ofwat and CCW, with the Chair attending meetings of Challenge Group Chairs across the sector. We are, therefore, seeking candidates who bring gravitas and proven leadership experience, with a track record of representing customers' views. Experience of representing a wide range of stakeholders' views with well-developed presentation skills and a knowledge of how to manage communication with the Wessex Water Board and relevant regulators and Government departments will also be critical to success.
Prospective candidates should bring experience gained from a combination of governance, stakeholder engagement, and consumer advocacy environments, preferably where consumer engagement is particularly emphasised. Key traits we will be seeking include independence, skilled communication and consumer empathy.
For further details, please contact Simon Quinn or Vanessa Moon quoting Ref: JO2670.
The closing date for applications will be Midnight, Friday 5th December 2025.
NB: All direct applications received by Wessex Water CCG will be forwarded to Moon Executive Search.
-
Quantity Surveyor
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Wessex Water Full timeWe empower our Quantity Surveyors to contribute their ideas, approach challenges with autonomy, and lead their portfolio of work with confidence.What you'll doThe role involves working on projects across the whole Wessex Water region.This is an opportunity to manage all commercial aspects of projects, from initial inception and tender through to the...
-
Supply Telemetry Coordinator
1 week ago
Bath, Bath and North East Somerset, United Kingdom Wessex Water Full timeAre you searching for a new opportunity where you can utilise your knowledge of telemetry alarm management, while also satisfying your passion for working in a forward-thinking and dynamic team? If so, our Supply Telemetry Coordinator role will be a great new opportunity for youWhat you'll doYou will play a critical role in reducing operational risk and...
-
Water Quality Modeller
7 days ago
Bath, Bath and North East Somerset, United Kingdom YTL Construction UK Full timeWe are seeking a knowledgeable and experienced Water Quality Modeller or Senior Water Quality Modeller to support the delivery of environmental assessments across the Wessex Water region. This role will initially focus on managing contractors and consultants, assessing the harm and impact of storm overflows on the receiving water courses.These investigations...
-
IoT DevOps Engineer
1 week ago
Bath, Bath and North East Somerset, United Kingdom YTL UK Group Full timeWe have an exciting opportunity for a DevOps Engineer to join our ever-expanding IoT team. If you have a passion for DevOps and love being in and around IoT, advanced data technologies and software development, then this role will be ideal for youWhat you'll doAs the IoT DevOps Engineer, you will develop innovative IoT solutions and solve technical problems...
-
Head of Procurement
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom YTL Construction UK Full timeWe're looking for an experienced procurement leader to take charge of the procurement workstream for our Direct Procurement for Customers (DPC) programme.This is a unique opportunity to shape and deliver a new procurement model that will support the successful delivery of our £3bn Strategic Resource Option (SRO) programme.You'll design and manage the...
-
HADES Modelling Team Lead
6 days ago
Bath, Bath and North East Somerset, United Kingdom YTL Construction UK Full timeYTL Construction UK (Infrastructure) is embarking on its most ambitious capital delivery programme to date, and we're looking for a Principal Hydraulic Engineer with extensive wastewater sector experience to join our Civil Engineering team.Reporting directly to our Civils Team Lead, you will lead on projects throughout their full lifecycle from feasibility...
-
Systems Architect
1 week ago
Bath, Bath and North East Somerset, United Kingdom YTL UK Full timeDo you work in developing IT Systems Architecture? Have you got experience in Enterprise, Data or Systems Architecture? If so, we have an exciting opportunity for you to join our IT Department as an IT Systems ArchitectWhat you'll doAs the IT Systems Architect you will work within our large, forward-thinking IT Department. You will assist the Systems...
-
Water Quality Inspector
6 days ago
Bath, United Kingdom Wessex Water Full timeDo you like the outdoors and driving around the countryside? If so, this could be the perfect job for you. Having safe, quality drinking water is essential for our customers and there are no compromises. That’s where you come in. This role will see you travelling across the picturesque Wessex Water region in the Bath and Warminster area, a company...
-
Multifunctional Water Quality Advisor
1 week ago
Bath, United Kingdom Wessex Water Full timeWe put customers first and aim to resolve enquiries first time, every time, so the Multifunctional Water Quality Adviser often works with other departments and external parties to get the job done. It’s also a target-oriented environment where outstanding service is well rewarded. If you enjoy communicating with people, while working in a fun and target...
-
Head of Water Recycling West
2 weeks ago
Bath, United Kingdom Wessex Water Full timeDo you have a thorough knowledge and understanding of how Water Recycling centres operate? Are you looking to step into a senior, strategic leadership role where you can use your knowledge and lead a divisional area to success? If so, we have a great opportunity for you as a Head of Water Recycling in the West of the Wessex Water region including Bristol,...
-
Water Efficiency Coordinator
2 weeks ago
Bath, United Kingdom Wessex Water Full timeDo you have excellent communication and organisational skills? Are you looking for a role where you can help create and deliver programmes to encourage our customers to use water wisely? If so, we have a great opportunity for you as a Water Efficiency Coordinator! **The role** As the Water Efficiency Coordinator, you will work as part of the Customer...
-
Senior Water Resources Planner
2 days ago
Bath, United Kingdom Wessex Water Full timeJoin to apply for the Senior Water Resources Planner role at Wessex Water 2 weeks ago Be among the first 25 applicants Do you want to progress your career within the environment and water industry? If so, we have an amazing opportunity for a Senior Water Resources Manager to join our Water Resources Strategy team! What you’ll do Joining a dynamic team of...
-
Network Modelling Placement Student
2 weeks ago
Bath, United Kingdom Wessex Water Full timeAre you looking for an entrance into the profession where you will be a key member of the team that uses models to solve flooding and pollution problems? If so, we have a great opportunity for you as a Network Modeller Placement Student! *** **Company overview** Wessex Water is a regional water and sewerage company, serving a large area of the South West,...
-
Administration Assistant
1 week ago
Bath, United Kingdom Wessex Water Full timeAre you a motivated and highly organised individual, who excels at working under pressure? If so, then this could be the perfect role for you. We have a great opportunity for you to join our Developer Services team as an Administration Assistant! **The role** The Developer Services team is responsible for reviewing new development proposals and protecting...
-
Wholesale Service Desk Adviser
2 weeks ago
Bath, United Kingdom Wessex Water Full time**Summary** Do you have a passion for delivering outstanding customer service? Do you want to play a vital part in the retail water market? If so, we have a great opportunity for you at Wessex Water. **What will I be doing?** This is a varied role which covers both call handling and responding to written complaints, whilst working within a small team and...
-
Customer Care Team Adviser
1 week ago
Bath, United Kingdom Wessex Water Full timeAre customers at the heart of everything you do? Looking for a role where you can uphold our excellent customer service reputation? If so, we have a great opportunity to join our Customer Care team based in our busy award-winning contact centre in Bath.? **The role** We put customers first and aim to resolve enquiries first time, every time, so it's a role...
-
Trainee Telemetry Graphics Editor
2 weeks ago
Bath, United Kingdom Wessex Water Full timeEnjoy presenting information graphically? If so, we have a great opportunity for you in our Automation department as a Trainee Telemetry Graphics Editor! If you are computer savvy, have excellent organisation and communication skills, with a sharp eye for detail, then this could be an ideal challenge for you. Our Automation department provides an end-to-end...