Client Support Specialist

End Date

Thursday 20 November 2025

Salary Range

£32,395 - £34,100

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man

Job Description

• JOB TITLE : Client Support Specialist
• SALARY: £32,395
• LOCATION(S): Villiers House, Douglas. Isle of Man
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this Opportunity

Are you enthusiastic about delivering exceptional client service and thrive in a dynamic environment? As a Client Support Specialist , you'll play a pivotal role in supporting our International Private Banking (IPB) clients. This is a unique opportunity to work across all three IPB client delivery teams, giving you exposure to a wide range of processes and client needs. Your versatility and ability to adapt will be key as you provide technical support, resolve complex queries, and function as a trusted point of reference for colleagues and partners.

Key Responsibilities

• Deliver client management activities and provide support across business areas.
• Ensure compliance with processes, systems, and regulatory standards, report non-compliance issues.
• Provide quality service by processing cases, resolving complex queries, and investigating customer problems.
• Function as a point of reference for procedural advice and information.
• Create, organise, and maintain correspondence and records.
• Collect and prepare standard data related to ongoing issues.
• Process core IPB client delivery workflows accurately and efficiently.
• Flex across all three IPB client delivery teams to support demand spikes and maintain service continuity.
• Prioritise workload effectively during peak periods to meet client expectations and regulatory requirements.

Why Lloyds Banking Group

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive

What you'll need

• Strong organisational and time management skills.
• Excellent communication and problem-solving abilities.
• Ability to interpret data and generate actionable insights.
• Customer-focused mindset with diligence.

And any experience of these would be useful.

• Experience in client management or technical support roles.
• Familiarity with compliance and regulatory frameworks.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.