Employment Law Advice Team Leader

2 weeks ago

Coventry, Coventry, United Kingdom Prospect union Full time £42,000 - £90,000 per year

Employment Law Advice Team Leader

  • Member Contact Centre (MCC)

Location:
London – with some travel required.

Salary:

£51,500 per annum (plus inner London weighting of £3,255)

Job type:

Permanent

Working Pattern:

Full time (35 hours)

About Us:
 Prospect is the trade union of choice for over 157,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.

Job Description:
As a Team Leader within the Member Contact Centre you'll use your positive attitude, your supervisory experience, and your employment law knowledge to deliver an excellent service to Prospect members.

This role is full of potential as you'll have the chance to be involved in developing new services and to supervise, mentor and develop a team of Helpdesk Advisors. We'll look to you to ensure the Member Contact Centre is providing high quality advice and support to members and to help improve Prospect's overall member service.

This is an exciting career opportunity with customer service at its heart and plenty of room for development.

Knowledge, Skill & Experience

Knowledge & Skills

  • Excellent verbal and written communication skills
  • Strong knowledge of employment law
  • Ability to lead, motivate and develop team members
  • Excellent time management and organisation skills
  • Excellent interpersonal skills

Experience

  • Proven track record of leading a team
  • Experience of working in a customer or member service environment
  • Experience of working in a regulated/legislative environment
  • Experience of monitoring and reporting against SLA's and KPI's
  • Familiarity in dealing with complaints/complex queries
  • Experience of providing advice and support to customers
  • Experience in implementing or managing Contact Centre technology and processes

How to Apply

Please go to Prospect Careers webpage, choose this vacancy and select 'Apply now'.

As part of the applications process you will need to complete an application form which will ask for details of your work, education and training history and to complete a supporting statement. Our panel will use the information shared in the application to shortlist so please use the space to demonstrate how your experience, knowledge, skills and personal qualities meet the outlined requirements.

We would recommend reviewing the Role Profile/Job Specification linked at the bottom of this advert.

If you have any questions please contact:

Closing date: NOON, Monday 10 November 2025
(CV's alone will not be accepted)

Interviews will be
Tuesday 18 November in the London, Victoria office

Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.

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