Communications Officer

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere. If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

About the Role

As Communications Officer (Email) you'll be at the heart of our team, helping us with planning, producing, and delivering engaging and effective e-comms and SMS that strengthen CIOB's relationship with members, stakeholders, and wider audiences. You'll ensure our electronic communications are timely, relevant, visually consistent with brand guidelines, and aligned with organisational priorities.

Key responsibilities will include:

· Taking the lead on CIOB's email channel. Challenge and improve how we approach email communications, making sure our readers always get the best possible experience.

·  Writing, editing, and producing emails that are clear, engaging, and accessible.

Keeping up to date with trends in email, SMS, and digital communications, bringing fresh thinking to the team.

· Sourcing brand appropriate visuals and tailoring messages to different audiences, following accessibility standards and our own guidelines.

· Leading the development of email/SMS guidelines and best practice, ensuring they support our wider strategy.

· Using data and audience insights to segment, personalise, and automate communications.

· Championing user experience in email; using metrics, A/B testing, and feedback to refine content, design, and delivery.

About You

The ideal candidate will have/ be:

· A skilled and creative communications professional who has strong writing and editing skills with attention to accuracy and tone.

· Experience of creating and delivering e-comms using tools such as Dotdigital, Mailchimp, or Campaign Monitor.

·  Hands-on experience creating email designs that are clear, user-friendly, and accessible to all audiences.

·  Knowledge of GDPR and good practice around email consent and data management.

·  Collaborative approach, with the ability to work well with colleagues across different teams.

Why Work For Us?

We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here's what you can expect:

·  
A Competitive Salary

·  
Generous Benefits Package

:

• 25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
• Private pension scheme with employer contributions and free pension advice.
• Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).
• Enhanced family-friendly policies and life assurance.
• Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.

· 
Development Opportunities

: Learning and development tailored to your career growth.

·
Inclusive Environment

: We're a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.

· 
Recognition

: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing.

We are proud to say that we hold a Gold Investors in People Award – which we really hope will show you our commitment to you as an employer. 

How Do I Apply?

To read more about the role, you can download our job description on this page. If you would like any further information or to apply for this role, please submit a full CV and covering letter by email on

.

Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.