Assistant Store Manager

2 weeks ago

Bicester, Oxfordshire, United Kingdom Richemont Full time £35,000 - £45,000 per year

HOW WILL YOU MAKE AN IMPACT?

  • Working closely with the Boutique Manager in driving sales and generating business for the boutique
  • Training, coaching, and mentoring your team, providing them with the support for them to fulfil their potential
  • Composing daily reports on KPI achievement, issues, and development areas for the following day
  • Holding weekly reviews with the Boutique Manager
  • Greeting customers that are visiting the store or scheduled in for appointments.
  • Responding to all customers enquiries via telephone, email or through our website
  • Managing the sales process from start to finish - appointments and viewings to purchases and aftersales care
  • Managing your ongoing pipeline of customer enquiries via a diary system to maximise to fullest conversion
  • Developing personal clientele through effective use of the selling skills, proactive client outreach and use of client book
  • Dressing the store every morning, merchandising display cabinets and packing away in the evening
  • Cash handling, till and safe checks as well as managing PDQ receipts.
  • Authentication of timepieces that customers are looking to part exchange
  • Assess the condition of the watch, highlighting any damage and notifying the sales team in order to adjust the quotation
  • Keeping the store clean and tidy ensuring immaculate presentation for customers
  • Sharing your experiences and knowledge with colleagues to develop as a team

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • Established background within sales, demonstrating a proven track record
  • Strong leadership qualities with experience within an Assistant Management/Supervisory position
  • Excellent people management skills with the ability to get the best out of your team
  • Outstanding customer service skills ensuring that customers receive the best experience possible
  • Commercially astute and entrepreneurially minded
  • Highly organised with the ability to manage and prioritise your own workload
  • Strong communication skills with experience in dealing with customer in person and via telephone/email
  • The ability to work both independently and as part of a team
  • Strong negotiation skills with the ability to handle customer objections
  • A positive 'can do' approach and a willingness to learn
  • A strong interest in continuing and/or developing a long-term career within an industry where the customer experience is paramount

YOUR JOURNEY WITH US
Our aim is to provide you a transparent interview process from the moment you apply for the role. It's important for us that you get to know us to ensure the role aligns to your future career objectives.

We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory.

INTERVIEW PROCESS
1st stage –
A 'Let's Chat' conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation.

2nd stage –
Meet & Greet with our Boutique Manager to learn more about your technical experience and expertise.

3rd stage –
You might be asked to complete a business case to present at final interview stage with our UK Country Manager and HR Business Partner. We will inform you appropriately, so you have a chance to prepare and be successful.

Final interview with the UK Country Manager, Boutique Manager and HR Business Partner via Microsoft Teams.

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