Business Support Team Manager

Job Description
Location: Bristol, UK (Hybrid)
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

We give you a world of potential
The Business Support Team Manager will be responsible for driving the day-to-day execution and coordination of operational business support processes within the GEC department. As the Team Leader, you would support your team in ensuring the delivery of the highest quality service to our clients and fostering a productive team culture. The aim is to enhance our service efficiency, expedite client servicing, ensure timely billing, and continuously seek improvements in our service delivery.

A role you will love
As the Business Team Manager, you will work closely with the global GEC Management team to ensure seamless and aligned operations across all regions, ensuring consistent implementation of processes and initiatives.

Key Responsibilities

• Manage and support GEC financial processes and operational reporting - Oversee the financial operations and reporting processes within the Global Entity Compliance (GEC) framework , ensuring accuracy and timeliness in the delivery of key metrics that drive business decisions
• Oversee the monthly client billing process and associated reporting, ensuring clients are billed on time and intercompany reporting completed on time.
• Lead client and vendor onboarding processes in collaboration with the Operations Director to design and implement efficient, scalable onboarding processes for clients and third parties, ensuring seamless integration and alignment with business objectives.
• Implement and champion the streamlining and standardisation of operational processes across the team, fostering a culture of continuous improvement and operational efficiency.
• Play a pivotal role in shaping and implementing a future-ready operations model from the ground up, contributing to the strategic vision and operational success of the central operations function.
• Manage day-to-day priorities while providing coaching and mentorship to team members, promoting professional development and a positive team culture.
• Foster a collaborative approach across the global teams and facilitating cross-functional collaboration to drive business outcomes and enhance service delivery.
• Support the operational delivery of compliance and governance projects, ensuring health checks, documentation, and corporate change projects are completed accurately and on time, meeting client and internal quality and service levels.

What will you bring to the role?
To be successful within this role, you will have experience in a managing a small team within a similar Business Support or operations function.

• Experiencing managing and coaching a business support/operations team.
• High level of proficiency with PowerPoint, and Excel.
• Highly effective communication skills.
• High attention to detail and track record of producing high quality work.
• Resilient and composed under pressure.
• Organised, proactive, self-motivated, take ownership/responsibility for own work and work of others.
• Strong written English, numeric, analytical and comprehension skills.
• IT skills including experience of document management and data entry using a variety of technology systems.
• Experience of using Thompson Reuters Legal Tracker and some experience of conducting KYC checks would be advantageous but not essential.

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit

About Us
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.

About The Team
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.