Capital Equipment Customer Service Specialist

The Capital Equipment Customer Service Specialist serves as the main office-based point of contact for customers throughout the UK, Ireland, and the European Distributor network, ensuring prompt and effective communication.

In addition, this role offers essential support to the sales team supporting business growth by streamlining processes and enhancing overall customer satisfaction.

What you will do:

• Capital Equipment subject matter expert (SME)

• Manage and be the Subject Matter Expert in all Capital Equipment orders.

• Serves as the main contact for CAPEX enquiries, order processing, pricing and account queries.

• Coordinates logistics for deliveries/Customer collections.

• Assist Project Management tasks providing cover where necessary.

Key account support:

• Capital Equipment Customer Service Specialist will be responsible for a list of key accounts.

• Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, best in class team.

• Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction.

• Work with the technical support advisors & scheduling team to ensure that service levels are met in line with contractual obligations.

General Customer Service support:

• Processing Quotes, Capital Equipment Orders, General Sales Orders and part requests.

• Non-conformance reporting (NCR).

• Request Customer Feedback.

• Adhering to team KPI's/Customer SLA's.

• Provide feedback on processes to drive continuous improvement.

Qualifications:

• The candidate should have at least 2 years' experience in at least one of the following areas: Customer Service, Administration, Project Management.

• Capital Equipment business, experience desirable.

• Project Management .

• Goal achievement working under time pressure.

• Proven ability to manage multiple work streams.

• Internal and external stakeholder management .

• Competent in Microsoft applications such as Excel, Word, PowerPoint and Visio.

• Knowledge of SAP/EBS beneficial.

• Proven use of email handling systems such as NICE.

Preferred Qualifications:

• Positive attitude and tenacity are a must.

• A passionate belief in exemplary customer service.

• Excellent communication skills.

• An energetic and positive team player.

• Personable and resilient.

• Strong administrative experience and detail-focused.

• Exceptional at building and maintaining relationships.

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Ecolab's commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what's right.

Apply today and join one of the most ethical companies with over a hundred years of history.

Join Ecolab and help us protect what's vital.

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