Retail Associate

6 days ago

Ellesmere Port CH AL, United Kingdom Alectrofag Full time

Retail Associate

Location: 13 Marina Dr, Ellesmere Port CH65 0AL, United Kingdom

Contract Type: Zero Hours Contract (with progression to 40 hours/week)

Work Type: In-person, Retail, Customer Service, Sales

About the Role

We're looking for a Sales Assistant / Retail Associate / Customer Service Advisor / Retail Sales Associate to join our energetic team. If you enjoy working in a fast-paced retail environment, love helping customers, and want to build a career in sales, retail, and customer service, this role is for you.

As the face of our brand, you'll support customers with vape products, CBD health & beauty items, lifestyle accessories, and retail sales. This is a great opportunity for someone who wants to develop retail skills, grow into a full-time role, and be part of a supportive team culture.

What We Offer

  • A dynamic retail environment with daily opportunities to learn and grow
  • A supportive team culture that values collaboration and celebrates success
  • Staff discounts: up to 20% for you and 10% for friends & family
  • 6-week Starter Training Program plus ongoing professional development
  • Personal parking space for convenience
  • Performance-based incentives: monthly rewards + annual bonuses (£2,500–£3,500)

Key Responsibilities

  • Deliver personalized customer service that makes every shopper feel valued
  • Advise and educate customers on vape products, CBD health & beauty items, lifestyle accessories
  • Process transactions using POS systems, tills, and cash handling procedures
  • Maintain a clean, organized, and visually appealing store environment
  • Support inventory management, stock checks, and merchandising
  • Collaborate with teammates to achieve sales targets, KPIs, and customer satisfaction goals
  • Handle customer feedback and complaints professionally
  • Participate in promotions, events, and brand representation activities
  • Follow company policies and UK vaping regulations (training provided)

What We're Looking For

  • Minimum 2 years' experience in retail, customer service, hospitality, or sales (vape industry preferred)
  • Strong communication & interpersonal skills with a passion for helping people
  • Must be 18+ years old with GCSE-level education or equivalent
  • Basic knowledge of vape products, CBD, and UK retail trends (advantageous)
  • Ability to multitask, stay composed, and work under pressure
  • Comfortable using POS systems, cash registers, and basic tech tools
  • Flexible availability including evenings, weekends, and holidays
  • Positive attitude, team spirit, and eagerness to learn

Pay: Up to £30,000.00 per year

Application question(s):

  • Do you have CBD Health & Beauty knowledge?
  • Are you available on weekends, evenings, or holidays?

Education:

  • GCSE or equivalent (required)

Experience:

    • Retail or customer service (vape industry preferred): 2 years (required)

Work Location: In person

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