1st Line NOC Engineer

We are seeking a detail-oriented and technically capable First Line Subsea NOC Engineer to join our operations team. This role is pivotal in maintaining the integrity and performance of subsea infrastructure through real-time monitoring, incident response, and ticket management. You will be the first responder to system alarms and alerts, ensuring swift triage and escalation of issues to maintain operational continuity.

Our Network Operations Center (NOC) operates 24/7/365 to ensure continuous service availability. As an integral part of the team, you will participate in the rotating shift schedule.

Shift Pattern

12-hour shifts, 4 days on, 4 days off with a rotation between day and night shifts.

Security Vetting

Applicants must have no known reason that could prevent the successful completion of security clearance, for both vetting and green-listing processes.

Key Responsibilities

• Monitor subsea and terrestrial DWDM cable infrastructure using vendor Network Management Systems, DCN monitoring tools, and internally developed management systems.

• Perform first-line fault detection, analysis, and resolution of system anomalies.

• Manage trouble tickets from creation to closure, ensuring accurate documentation and timely escalation.

• Coordinate with remote hands teams and second line engineers to resolve complex issues.

• Maintain detailed logs and incident reports in line with operational standards.

• Support scheduled maintenance and system health checks.

• Contribute to continuous improvement of monitoring and alerting processes.

About You

Competency: Skills/Knowledge/Qualifications

• Experience working with demanding customers in a global NOC environment.

• Proficiency in trouble ticketing systems (e.g., Salesforce, ServiceNow, Remedy, Jira) and incident management workflows.

• Strong diagnostic and analytical skills.

• Excellent communication and reporting abilities.

• Comfortable working in a rotating shift schedule.

Technical Requirements:

•       Familiarity with subsea and terrestrial DWDM cable systems, test equipment and data analysis.

• Experience with network management systems and subsea monitoring and troubleshooting tools.

About Us

At Indigo, you'll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $ billion in 2020 to US $ billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK's top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the 'Investors in People' Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.

At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we've partnered with some of the world's leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company's support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.

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