Support Consultant

2 weeks ago

Remote, United Kingdom SalamanderSoft Ltd Full time £25,500 - £27,500 per year

Job Advert

Support Consultant (Technical)

£25,500 - £27,500

Remote

SalamanderSoft are looking for Support Consultants to join our growing Support Team as part of our 2026 Cohort. This is a hands-on, customer-facing technical role, supporting schools and education institutions across the UK and beyond.

You'll work closely with customers to configure and support our integration solutions, ensuring a smooth and professional experience. The role is remote, but occasional travel may be required for team meetups or customer support.

Our ideal candidate will be enthusiastic about technology, confident working independently, and keen to learn. You'll be comfortable engaging with customers, solving problems, and contributing to a collaborative team environment.

Working at SalamanderSoft:

We're a close-knit, remote-first company with a strong reputation in the EdTech community. All our growth is through recommendations — we don't have a sales team. You'll be joining a supportive team where your contributions are valued, and your development is encouraged.

"It's great being part of a supportive team where you're trusted to deliver bespoke solutions and solve fresh problems each day." – Dean, Support Consultant

"Family friendly, always school focused, busy but supportive." – Alan, Technical Training & Knowledge Coordinator

Responsibilities:

You'll be responsible for delivering high-quality support, including:

  • Diagnosing and resolving configuration issues
  • Implementing change requests and advising on solutions
  • Managing support cases via our service desk
  • Maintaining accurate customer records
  • Supporting colleagues and contributing to team best practice
  • Occasionally assisting other areas of the Operations Team

Requirements:

We're looking for someone who:

  • Has a proactive attitude and a desire to learn
  • Enjoys working with customers and solving problems
  • Can work independently and manage their time effectively
  • Has an interest in technology and education

Experience with the following is helpful (but not essential – we'll provide training):

  • XML and XPath
  • Active Directory
  • Microsoft 365 (including Entra ID and Teams)
  • Google Workspace (including Classroom)
  • School MIS systems (e.g. Arbor, Bromcom, SIMS, iSAMS)
  • PowerShell

You'll need a suitable home working setup, a broadband connection, and ideally a kettle.

What We Offer:

  • £25,500 - £27,500 salary, dependent on experience
  • Pension contributions
  • 5 weeks paid holiday plus bank holidays
  • Flexible working hours
  • Paid certification attempts (e.g. Azure AZ-900)
  • Training resources and all necessary tech/software
  • Company benefits package after probation (including discounted gym membership)
  • Expenses paid for occasional travel
  • Fully remote working

Next Steps:

For an informal chat, contact James Webber on LinkedIn.

No recruitment agencies, please.

This advert may close early if we receive a high volume of initial applications.

X3 Interview stage

'SalamanderSoft is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment'

'Happy to talk flexible working'

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