Ardbeg Distillery Visitor Centre Manager

As part of LVMH / Moët Hennessy, The Glenmorangie Company crafts, distributes and markets two of Scotland's most acclaimed single malt whiskies. Glenmorangie is famed as the leading Highland single malt, renowned for its smooth, complex, and accessible taste, its mastery of wood in cask maturation, and its industry leading whisky innovation. Ardbeg is the ultimate Islay whisky and the smokiest of all Scotland's Single Malts – and is also famed for its unorthodox, envied, and untamed brand.

Ardbeg DVC on the beautiful Scottish island of Islay, is seeking a Distillery Visitor Centre Manager to effectively manage Ardbeg DVC, ensuring all aspects of the guest experience is delivered in line with the brand and to a luxury level. Coach and mentor the team to improve performance, brand engagement and ensure all visitors have an exceptional experience. Work with Head of Brand Homes and DVC team to ensure budgetary revenue targets and costs are met and all company procedures are adhered to.

Job Responsibilities
Job Responsibilities:

• Take operational responsibility for the full guest experience delivered through the DVC.
• To passionately advocate and act as an ambassador for the Ardbeg brand.
• Collaborate with the House team to share resources, work together on offerings and optimise guest experiences across the two sites.
• To manage, motivate, and develop the Ardbeg DVC Team to deliver the highest standard of customer service to all guests.
• To deliver an exceptional guest experience; making sure that the Ardbeg DVC team has a clear understanding of their roles and responsibilities and are ready and able to operate in a professional, friendly, and efficient manner.
• Work with Brand Comms and Head of Brand Home on creating and implementing Marketing plans.
• To manage budgets for areas of responsibility and provide regular reports to the business on performance and any variations to the budget.
• Ensure all Health & Safety policies and procedures for the Ardbeg DVC are understood and adhered to.
• To act as premises manager for the licence and ensure operational premises licence is kept up to date.

Profile
Technical Skills Experience Required: Strong Microsoft skills Use of DVC booking systems/Till systems beneficial Can't be afraid of technology Needs to be able to show situational management skills Strong attention to detail Experience in operating in a busy luxury operational hospitality environment Key Competencies: Good sense of humour – needs to reflect the brand through their tone of voice Ability to connect easily with people and work in a rural environment Wants to be involved and engaged in seeing the business grow Calm under pressure

Additional Information
About us:
At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee.

To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce; we have a community of Mental Health First Aiders throughout the business, and we provide a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships.

We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job.

Applications will close on Friday 31st October 2025.
Please submit a CV and Covering Letter, stating your desired salary,
notice period, and whether you wish to apply through the Disability Confident Scheme.
Package
: Competitive salary and benefits package.

NOTE
: Only candidates with a suitable profile will be contacted for further discussions about the position.

Unsolicited introductions from employment agencies will not be accepted.