Senior Product Support Representative

4 days ago

London, Greater London, United Kingdom FIS Full time £40,000 - £80,000 per year

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor of Commerce/Business

Travel Percentage
5 - 10%

The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know~ Are you FIS?

About The Role
As a Senior Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

What You Will Be Doing

  • Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.
  • Provide in-depth product support and researching client issues.
  • Troubleshoot problems with equipment or software applications and recommend corrective action.
  • Document customer information and recurring technical issues to support product quality programs and product development.

What You Will Need

  • Prior banking experience preferred
  • Strong analytical, organizational and time management skills
  • The ability to work independently
  • You are an excellent communicator and strong problem-solver
  • Knowledge of FIS products a plus

What We Offer You

  • At FIS, we hire the best. In return, you receive exceptional benefits including~
  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Business Development Representative

    2 weeks ago

    London, Greater London, United Kingdom Product Marketing Alliance Full time £25,000 - £35,000 per year

    The Company:When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product-led growth, AI, customer success, CMOs, you name it, we're home to thriving communities for them all.We connect industry leaders and innovators through unparalleled networking opportunities. We bring together leading minds to share...

  • Product Support Representative

    3 days ago

    London, Greater London, United Kingdom SRS Acquiom Full time £35,000 - £45,000 per year

    About SRS Acquiom    SRS Acquiom has built its reputation on shaking up the financial services technology world by redefining how complex M&A and loan agency transactions get done. Since 2007, we've been the partner dealmakers rely on for speed, precision, and less friction -supporting over 10,000 deals worth more than $1.7 trillion along the way. Our...

  • Support Representative

    2 weeks ago

    London, Greater London, United Kingdom HqO Full time £40,000 - £60,000 per year

    About the roleWe are seeking a Support Representative to join our growing Customer Support team. In this role, you'll serve as a key escalation point for complex customer inquiries and technical issues, ensuring timely, empathetic, and high-quality support that drives satisfaction, retention, and operational excellence. As a bilingual (English/French)...

  • Senior Sales Development Representative, EMEA

    1 week ago

    London, Greater London, United Kingdom Life @ Emarsys BerlinMünchen Full time

    Senior Sales Development RepresentativeWhat You'll DoAre you a persuasive communicator looking to kick-start or advance your sales career? Join our high-performing sales team in London as a Senior Sales Development Representative at SAP Emarsys, a leading marketing software company. In this role, you'll be at the forefront of our growth, identifying...

  • Senior Sales Development Representative, EMEA

    5 days ago

    London, Greater London, United Kingdom emarsys eMarketing Systems Full time £40,000 - £80,000 per year

    Senior Sales Development RepresentativeWhat you'll doAre you a persuasive communicator looking to kick-start or advance your sales career? Join our high-performing sales team in London as a Senior Sales Development Representative at SAP Emarsys, a leading marketing software company. In this role, you'll be at the forefront of our growth, identifying...

  • Senior Production Support

    6 days ago

    London, Greater London, United Kingdom Cantor Fitzgerald Full time £60,000 - £100,000 per year

    DescriptionMain purpose of the role:The Production Support group provides second level support to all of the Front Office Trading applications used by our customers supporting the whole front to back life cycle across all Asset classes for all of the BGC and GFI brands. Production Support is a Global Operation with staff in the Asia, EMEA and Americas...

  • Customer Support Representative

    2 weeks ago

    London, Greater London, United Kingdom Shuffle Full time £28,000 - £32,000 per year

    About ShuffleShuffle is a fast-growing circular finance platform supporting the UK's best hospitality venues and rewarding customers through our consumer app. We've launched in Manchester, Liverpool and Glasgow, with more cities on the way, backed by £4m from top-tier VCs.The RoleYou'll be Shuffle's second full-time customer support representative. This...

  • Junior Support Representative

    2 weeks ago

    London, Greater London, United Kingdom HqO Full time €25,000 - €40,000 per year

    About the roleWe're seeking a Junior Support Representative to join our Customer Support team. As a Junior Support Representative, you'll be responsible for delivering timely, empathetic, and accurate responses to customer and end-user inquiries. You'll focus on resolving Tier 1 support tickets, maintaining a positive customer experience, and contributing to...

  • Customer Support Representative

    6 days ago

    London, Greater London, United Kingdom Comply Full time £25,000 - £40,000 per year

    Who Are We:Complyis the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and...

  • Senior Digital Product Manager

    1 week ago

    London, Greater London, United Kingdom The Gym Group Full time £60,000 - £120,000 per year

    Role: Senior Digital Product ManagerReporting to: Director of Digital ProductLocation: Hybrid (Clapham Junction three days per week)Here at The Gym Group we believe we are simply the best in our industry Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work We have strong, embedded values and an easy-going culture...