Field Account Manager

1 week ago

Preston PR, United Kingdom Evri Full time £30,000 - £60,000 per year

Position: Field Account Manager

Contract Type: Permanent – 37.5 hours

Location: Preston

Shift: Monday-Friday

Join the UK's premier parcel delivery company

What you'll do:

Responsible for the maintenance and the growth or a portfolio of customers within a set geographical location. Be fully compliant with all internal systems and maintain all customer's records within our CRM system.

Key Role Responsibilities:

  • Accountable for the performance of a portfolio or customers base revenue to achieve quarterly targets.

  • Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK through regular review meetings

  • Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns

  • Ensure all customer contact is logged and updated within our Salesforce CRM system, including customer call, visits, opportunities and at risk accounts

  • Work alongside our other sales channels to perform thorough handovers when required

  • Responsible for supporting with all yield management projects to deliver improved customer margin eg: GPI and margin improvements

  • Provide timely and accurate customer revenue and volume forecasts

  • Ensure customer adhere to agreed volume levels and take a proactive approach to monitor

  • Maintain strong relationships with all departments with DHL eCommerce UK

What We Can Offer You:

We're proud to offer a workplace where everyone can thrive. Here's what you can expect:

  • Annual Leave: At least 33 days of annual leave (including Bank Holidays).
  • Career Progression
  • Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What We're Looking For

  • Strong presentation skills

  • Ability to work under pressure and achieve set deadlines

  • Analytical in the pre-processing of data

  • Excellent Microsoft Excel skills.

  • Excellent planning and organisation skills.

  • Fully competent with our operating systems

  • Fully competent with our IT systems and product offering

  • Comply with all DHL eCommerce Health and Safety requirements

  • Full UK Driving Licence

  • Self-motivated with proven ability to manage customers and opportunities within a large geographical area

At Evri Premium, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We're excited for the future. Let's deliver it together.

Reference Number: HER

Location: Preston

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