Assistant Reception Manager

The Role: Assistant Reception Manager

The Restaurant: German Gymnasium

The Location: Kings Cross

The Hours: 40 hours per week (Hourly paid)

Why work for us:

 Our industry leading benefits have you covered

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Exclusive perks: Our teams have access to some of the best discounts and cashback from a range of top retailers and cinema tickets at unbeatable prices through the Telus app.
• Financial freedom: Take control of your finances with Stream (Formally Wage Stream) – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
• Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more
• Dental care made easy: With Tooth Fairy you have instant access to expert advice and prescriptions from the comfort of your own home.
• Nourish your body: We offer healthy and nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge   which is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service. 
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
• Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.

Who we are: 

The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.

Home of the first London Olympic games gymnasium, our breathtaking Kings Cross home is now a temple to German cuisine with the buzzing atmosphere of a traditional Grand Café. Our all day menu includes London's finest schnitzels, sausages, seasonal delicacies and tortes. German Pilsner and wines are available on our alfresco terraces; all accompanied by outstanding hospitality.

A bit about what you
will be doing: 

We are looking for a passionate and guest-centric Assistant Reception Manager to join our team at German Gymnasium. In this pivotal role, you'll support the Reception Manager in ensuring the smooth running of our Restaurant. You'll be responsible for managing calls, enquiries, and reservations with grace and efficiency, while also taking the lead in the absence of the Reception Manager. With your warmth and charm, you'll build lasting relationships with both guests and team members alike, ensuring a welcoming atmosphere at all times. Your primary focus will be on ensuring the smooth allocation of guests in a planned and organized manner, contributing to the overall success and strategy of the restaurant. This role offers a fantastic opportunity for personal and professional growth, with the chance to shape unforgettable moments for our guests while charting your own path to success in the hospitality industry.

Your key duties & responsibilities would include: - 

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times 
• To ensure all guest interaction is professionally handled, understanding the philosophy of "the first impression" 
• To take reservations correctly and with the respect of the policies when necessary  
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers' bookings, needs & complaints 
• Manage the front desk by receiving incoming calls, greeting and attending guests' needs 
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience 
• To look after reception appearance and presence - Understand relevant H&S legislation and the implications on the business, taking action as required 
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager 

If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.