F&B Casual Worker

3 days ago

London, Greater London, United Kingdom Careers at Marriott Full time

Position Summary 

As a Casual Food & Beverage Associate at St. Pancras London, you will be responsible for delivering exceptional service across all F&B outlets while adhering to operational standards and health & safety guidelines. Your role involves providing a warm, professional, and welcoming experience for every guest, demonstrating strong product knowledge and attention to detail. Additionally, you will actively contribute to revenue growth by upselling menu items, promotions, and experiences, while supporting overall departmental goals through consistent performance and service excellence. Your commitment is key to creating memorable dining experiences for our guests.

Responsibilities: Here's what your journey with us entails

  • Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation.
  • Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice.
  • Proactively learning new menu items, beverage items and changes in service standards – you are welcome to take copies of menu's etc off shift with you to be able to do this.
  • Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations.
  • Reporting maintenance issues immediately to appropriate personnel (i.e., management or maintenance).
  • Product (food & beverage), menu, operational, food hygiene, service knowledge is essential.
  • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
  • Attendance at monthly departmental meetings and 1:1's is essential for you to have the knowledge you need in your role.
  • Carrying out other duties that may be required by the F&B Management team.

Qualifications:

  • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
  • Exceptional interpersonal and communication skills with the ability to interact effectively at all levels. 
  • Detail-oriented with a passion for delivering excellence in customer service.
  • Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
  • L2 Food Hygiene is preferred, and you should work towards achieving this if you don't hold a certification already.


Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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