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IT Customer Success Manager
2 weeks ago
IT Customer Success Manager - UK Software company in Guildford - to £50k per annum
My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Success Manager to be based out of their Guildford offices. This role is on-site full-time.
This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.
They have 28 days' holiday plus Bank Holidays Paying up to £50k depending on experience
Main Responsibilities:
- Manage ticketing system for customer bugs, features and support.
- Critically evaluate incoming customer requests and communicate internally.
- New system features and regression testing.
- Customer systems training.
- Develop training material as required.
- Lead regular client meetings and support the acquisition of new customers.
- Liaise with customers to implement the company systems into their business.
- Customer onboarding and integrations.
- Create and proofread internal procedures and technical specification documentation.
My client is looking for someone with the following skillset:
- Previous customer service experience - account management is a bonus
- Time management
- Organisation
- Excellent verbal and communication skills
- Experience with ticketing systems is a bonus
This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world
If this is of interest, please apply
