Three - Partner Manager & BIR Lead

Location: Stoke Contact Centre + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We're here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built – today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You'll join a team that genuinely cares – about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone.

We move at pace, because what we're building matters – and we're learning as we go. We're proud of the progress we've made, but we're just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

The SoHo & Business in Retail sub-function is at the heart of driving and increasing market share across the Sole Traders and Small Limited Companies segment for Vodafone Business.

The Sales Manager- SoHo Sales & Business in Retail is responsible for defining the overall estate plan for SoHo customers. This leader will set direction, generate commitment with partners and the Business in Retail (BiR) team to support Vodafone's performance and enhance customer experience. By balancing tasks and people, the Manager will drive breakthrough results that benefit both customers and Vodafone.

Who you are

As the SoHo Outsource Partner Manager, you will lead a team responsible for the performance, development, and strategic alignment of all outsourced partners supporting Vodafone's SoHo segment. This role is pivotal in driving market share growth, enhancing customer experience, and ensuring operational excellence across outsourced channels.

You will be responsible for delivering partner performance across the Vodafone portfolio including mobile acquisition, mobile retention and our non-mobile portfolio. The role requires a highly motivated leader and team player who can design, launch and support a plan to accelerate and scale the growth of our business with our partners. This is a key and strategic role that requires a balance of strategy, sales and business acumen.

Expertise working in a fast paced, cross-functional manner with Demand Generation, Go-To-Market, Commercial, Performance teams, legal, marketing and operations to drive the shaping of the delivery of a diverse range of initiatives, which will drive the business forward and impact Vodafone UK's performance.

You will be accountable for the scheduling and reviewing all communications and training to our frontline staff and to ensure that the necessary and accurate forecasting activity have been conducted. Omni channel alignment is critical for our customer experience.

Stakeholder management is a key part of the role and you will be expected to implement and measure sales action plans, and share success at ELT trading meetings.

You will be instrumental in expanding our network and enhancing our offerings through strategic partnerships. Your efforts will directly contribute to our growth and customer satisfaction. Ideal candidates will have a proven track record in partnership management, exceptional negotiation skills, and a keen commercial awareness to identify and develop opportunities into successful collaborations. Through our innovative portfolio, we will help our customers to unlock their potential and create the future for their customers, colleagues, and communities.

Worried that you don't meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

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