Crisis Recovery Worker

Crisis Recovery Worker – Blackpool Haven

Location: 259 Whitegate Drive, Blackpool, FY3 9JL

Working Hours: 37 hours per week. The service operates 10am-10pm 7 days per week, 365 days of the year. The shifts can be 10am-6pm or 2-10pm. Some staff prefer to work 10-10 which can be accommodated. You will be required to work flexibly and to work weekends and late shifts

Contract Type: Permanent

Salary: £24,243 - £28,930 per annum

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK's leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

You've got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Recovery Worker.

Right now, our Community Crisis service in Blackpool is looking for someone like you to support people in the community, concentrating on their personal goals and aspirations. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That's why we need you to inspire and support them to lead their own recovery.

The chances are, you already work in the mental health field. What is for certain is that you're caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health.

This role is being recruited for on a rolling basis.

What You'll Do

Duties will include:

• Liaising with clinical teams to discuss referrals and clinical presentation of service users, leading on risk management and safety planning for individuals experiencing a mental health crisis and introducing therapeutic tools and interventions to services users tailored to their particular needs.
• Entering accurate case notes onto our IT system.
• Regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community.

To Succeed in This Role, You'll Need:

• Ability to communicate effectively at all levels
• Ability to respond compassionately to sensitive and complex issues
• Able to motivate, support and advocate for people using services
• Able to work effectively unsupervised and as part of a team
• Able to keep good and accurate records
• Ability to plan and prioritise workload
• Good interpersonal and listening skills
• Able to keep good and accurate records
• Ability to plan and prioritise workload
• Able to demonstrate a commitment to self-development & training
• Able to demonstrate personal & professional integrity
• Ability to work under pressure
• Good IT skills, including in Word, the use of databases and email
• Able to work flexibly to meet the needs of the Service and people using services
• Able to participate in a 24 hour/7 day week shift rota, undertake on call duties and stay away from home at night

To view the full job and person specification, please click here.

​We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you'll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email

How to Apply

If you're viewing this advert on an external platform such as Indeed, please click 'Apply via Company Website' to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Job Types: Full-time, Permanent

Pay: £24,243.00-£28,930.00 per year

Work Location: In person