Senior Process Excellence Specialist

The Senior Process Excellence Specialist plays a key role in driving automation delivery and process optimization across Operations, Product and Technology functions. The role combines analytical, technical, and programme management expertise to ensure the successful design, delivery, and governance of automation initiatives that enhance efficiency, scalability, and operational control.

You will be responsible for:

• Developing comprehensive process automation documentation and capturing business requirements through detailed analysis and validation, ensuring alignment between business objectives, process controls, and automation design.

• Evaluating and prioritising candidate processes for automation, assessing business value, feasibility, and potential efficiency gains.

• Driving process mapping, redesign, and optimisation activities to simplify and standardise workflows prior to automation.

• Overseeing the transition from legacy VBA macro automations to modern automation platforms, ensuring continuity and control adherence.

• Managing automation delivery governance through structured progress tracking, issue management, and milestone reporting.

• Maintaining delivery plans, task trackers, and dashboards to provide visibility of progress, dependencies, and performance metrics.

• Preparing and presenting updates and stakeholder communications, summarising achievements, risks, and value delivered.

• Facilitating collaboration between Business, Product, and Technology teams, ensuring coordinated delivery and continuous improvement of automation solutions.

• Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are monitored and resolved effectively.

You should apply if you have:

• Strong experience with UiPath and Power Automate, delivering automation solutions across web, Citrix, and desktop environments, understanding of AI/ML applications in automation.

• Skilled in preparing comprehensive Automation Design Documentation, testing approach planning and ensuring alignment between business requirements and technical design.

• Proven ability to work cross-functionally with Business, Product, and Technology teams, translating business needs into automation-ready, scalable solutions.

• Proficient in Jira, Confluence, ServiceNow, Lucid, and Smartsheet for project tracking, documentation, process mapping, and workflow management. Deep understanding of automation governance, delivery frameworks, and best practices within an agile software development environment.

• Commitment to maintaining high standards of quality, governance, and continuous improvement in automation delivery.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary 

• Opportunity to earn an annual bonus 

• Great career growth and development opportunities in a global organization

• A flexible approach to work (hybrid model)

• Generous insurance (health, disability, life) 

• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)

• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential.

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