Resident Manager

2 days ago

Leatherhead, Surrey, United Kingdom Cobalt Recruitment Full time

About the Role

We are seeking a proactive and organised Resident Services Manager to oversee a portfolio of residential properties in Surrey. This is a hands-on role where you'll act as the face of the development, supporting residents, managing tenancies, and ensuring the estate is maintained to the highest standard.

Key Responsibilities:

  • Acting as the first point of contact for residents, providing exceptional service and communication.
  • Managing tenancy processes including viewings, check-ins, inspections, and check-outs.
  • Coordinating planned and reactive maintenance, ensuring issues are resolved promptly.
  • Monitoring compliance, health & safety, and property standards across the development.
  • Building strong community relationships with residents, local partners, and stakeholders.
  • Driving retention by fostering a positive resident experience and addressing concerns early.

What we're looking for:

  • Experience in residential property, hospitality, or customer service, with strong people skills.
  • Confident communicator with the ability to manage complex situations.
  • Organised, detail-focused, and comfortable working independently.
  • A full UK driving licence and own vehicle are essential.

This is a fantastic opportunity to join the growing residential property sector and make a real impact on both the resident experience and community success.

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