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Parts Advisor

2 weeks ago

Basingstoke, Hampshire, United Kingdom PHL (UK) Ltd Full time

Location:
PHL UK LTD, Ford Farm Estate, Ford Ln, Upton Grey, Basingstoke, RG25 2RP

Hours:
Monday to Friday, 08:00 - 17:00

About The Role
PHL UK LTD is looking for a proactive and organisedParts Advisorto join our team. This key role involves providing essential support to the parts department, assisting with customer inquiries, managing orders, and helping to maintain smooth operations across the business. You will be working closely with suppliers, customers, and various internal departments, ensuring efficient service and timely responses.

Responsibilities

  • Assist the Parts Manager with daily operational tasks and ensure the smooth running of the parts department
  • Communicate effectively with suppliers to obtain the best prices and delivery times for parts
  • Respond to customer and supplier queries via phone and email, offering excellent customer service at all times
  • Manage incoming orders and ensure returns are processed efficiently
  • Work closely with the service and workshop departments to ensure parts are delivered as needed
  • Provide occasional support to the Service Department when required, while maintaining a primary focus on the Parts Department
  • Occasionally assist other team members with their roles to ensure continued team success
  • Maintain accurate records and complete administrative tasks promptly

Meeting Summary & Development

  • Regular communication with colleagues to ensure smooth department operations and foster positive relationships
  • Monthly meetings with the Parts Manager to review pricing, sales performance, and business opportunities
  • Keep track of time, including break periods, and ensure all tasks are completed on schedule
  • Participate in training courses (e.g., TVH) to develop product knowledge and further enhance skills

What We Offer

  • Attractive company pension scheme
  • Sick pay
  • 20 holidays + 8 bank holidays
  • Private medical insurance
  • Free parking

We are looking for a reliable and dedicated Parts Advisor who is keen to support the smooth operation of our parts department and contribute to the overall success of the team. If you have excellent communication skills, a proactive approach, and a passion for customer service, wed love to hear from you.