Support Worker

Job Summary

Role: Support Worker – Rapid Response Team

Salary: £33,472 per annum

Hours: 37.5 per week

Location: Pan London

Closing date: 26/09/2025

Interview date: 08/10/2025

Whatever your experience of street homelessness and its impact on people's lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Rapid Response team.

The Rapid Response Outreach Team responds to reports of rough sleeping every night of the year, across London and work flexibly to reach London's most vulnerable.

We aim to quickly find realistic accommodation options for everyone we find sleeping on the streets. The team also delivers a service across the Transport for London network, responding to referrals and proactively looking for people sleeping rough across the network and supporting them to find a route away from the streets.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Work in pairs or alone to provide night outreach to rough sleepers across London, finding and assessing clients referred via the Streetlink platform. This includes spaces like the street, parks, stairwells and garages. This role requires a clean driving license.
• Engage compassionately and assertively with rough sleepers to assess their needs and outline options to resolve their homelessness. Using a client-centred, empathetic approach, support them to take up the fasted route away from the streets to minimize exposure to the risks of rough sleeping.
• Liaise with partner agencies and local outreach teams
• Carefully prepare shifts and complete all related recording and admin using a Salesforce database, email, and other applications
• Undertake all training necessary to stay on top of relevant procedures and regulations
• Proactively work with colleagues to ensure all 26 boroughs we cover receive a consistent service

You will be:

• Self-motivated and able to perform well unsupervised
• An excellent communicator with the ability to connect with people and establish supportive but boundaried rapport, even with those that may be reluctant to engage with services
• Experienced, with Solid IT skills, proficient user of database (we use Salesforce) and some knowledge of Excel
• Diligent and have a good attention to detail
• Able to think on your feet and handle yourself in challenging situations.
• Able to establish strong working relationships within a remote-working team

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Anneke Ziemen, Lead Manager at

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Job Profile

JOB PROFILE DOCUMENT

Location

Pan London