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General Assistant: Helpdesk

2 weeks ago

London, Greater London, United Kingdom Compass Group UK & Ireland – Healthcare Full time

We're currently recruiting a dedicated Helpdesk Assistant to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 42 hours per week.

As a Helpdesk Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be, this is a
nights only
position

4 on 4 off 8pm-8am
Could you bring your spark to Healthcare? Here's what you need to know before applying:

Your Key Responsibilities Will Include

  • Receiving and assisting callers with their requests and or complaint in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust.
  • Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time.
  • Contact service providers. Allocate tasks to nominated officer, giving clear, concise and timely information.
  • Update and maintain the Helpdesk database, ensuring all details relating to each task is clear and concise, updates are recorded, and records are closed once tasks have been completed.
  • Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently.
  • As part of the facilities team assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications.
  • As part of a Team ensuring that a safe working environment is maintained, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required.
  • Participate in on going training and development in conjunction with the departmental Manager and Supervisor.
  • Assisting in ensuring all weekly reporting is sent out accurately and in time.
  • Assisting in ensuring all profit protection procedures are carried out accurately and consistently.

Our Ideal Helpdesk Assistant Will

  • Knowledge of portering, domestic, catering, linen and laundry, transport and telecoms working practices and procedures
  • Good Computer Skills
  • Clerical Experience
  • Flexible approach to working hours, conscientious, reliable and trustworthy

Benefits
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families

About Us
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/0711/ / /STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength