Customer Executive

6 days ago

Nelson, Lancashire, United Kingdom Hays Full time

Your new company

A well-established and growing manufacturing business are now seeking Sales Support within their growing internal sales department on a permanent full-time basis to join their company in Nelson. Reporting to the Sales Manager, you will be expected to provide excellent customer service, build and maintain strong customer relationships and support with all administrative takes.

Working pattern is Monday to Friday 08:30am - 05:00pm with flexible working after probation.

Your new role

You will be expected to act as the first point of contact, portraying professionalism and excellent customer service.

* Ensure retention of existing accounts through building effective relationships.

* Identify and implement tailored solutions for the client, problem-solving solutions.

* Promote a culture of excellent service per the company's core values.

* Fully understand the marketplace and trends within the appropriate industries.

* Support the sales team with all admin duties including searching for leads to be passed.

* Calculate accurate cost prices, working from multiple currencies and multiple production lines.

* Effectively deal with telephone enquiries requesting quotations for products and ensure all quotations are followed up.

* Liaise between warehousing/production and customers to efficiently answer general enquiries concerning deliveries and lead times.

* Attend monthly/quarterly meetings and training opportunities.

* Liaise daily with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist.

* Ensure that customer complaints, issues and queries reach a successful and appropriate conclusion.

What you'll need to succeed

To be successful in securing this position, you should obtain the following skills set:

* A motivated, self-starter with the ability to work on your own initiative and prioritise and manage your workload.

* Proven experience and ability to communicate effectively, in writing, by e-mail and over the telephone with customers and suppliers.

* Good knowledge of the English language, both written and oral.

* The ability to quickly build a fantastic rapport with customers and to exceed their expectations.

* IT literate. An understanding of Word, Excel and Outlook is necessary to fulfil the duties of this role.

* Time management will be key to ensuring that your workload is correctly prioritised.

* Ability to learn about new products in a rapidly evolving market.

What you'll get in return :

You will be joining a growing and well-established business, during an exciting time along with:

* Salary £26,000+ plus depending on experience

* Annual bonus - paid every December

* 22 days holiday plus bank holidays.

* Flexible working after probation

* 8:30am - 17:00pm one-hour lunch break

* Free on-site parking

* Great team morale and social events throughout the year

* Involvement with local charities and fundraisers

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found

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