Shop - Ecommerce Anti-fraud Investigations and Operations Specialist

Global Operations

TikTok Shop - Ecommerce Anti-fraud Investigations and Operations Specialist

Location

:

London

Employment Type

:

Regular

Job Code

:

A177977

Responsibilities

About the team

The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community.

As an Anti-fraud investigations and operations specialist, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.

1. Conduct in-depth investigations into complex fraud cases, including but not limited to identity abuse, collusion, and payment manipulation. Develop hypotheses and validate fraud signals through behavioral, transactional, and network-based analysis.

2. Continuously monitor user and merchant activities to identify new fraud tactics, emerging threats, and anomaly patterns across communities and transaction ecosystems.

3. Lead end-to-end handling of escalations and high-severity incidents, ensuring timely response, containment, and root-cause analysis. Manage the case lifecycle until resolution and post-incident learning.

4. Design and enhance operational workflows, SOPs, and escalation frameworks to improve detection efficiency and accuracy across anti-fraud scenarios (onboarding, KYC, incentive abuse, payment, logistics, and affiliate fraud).

5. Partner with risk strategy, product, data science, and engineering teams to:

6. Refine rule engines, machine-learning features, and alert systems

7. Identify system gaps and deploy mitigation measures to reduce exposure at scale

8. Engage with business, security, and risk stakeholders globally, as well as Legal, Public Policy, and Compliance teams when investigating cases with potential regulatory or law-enforcement implications.

9. Produce regular, high-quality intelligence reports and management summaries on new fraud schemes, emerging trends, and business impacts. Translate insights into actionable recommendations for senior management and cross-functional partners.

10. Perform other fraud-related operational tasks as required.

11. Collaborate across time zones and participate in cross-regional initiatives or travel when necessary.

Qualifications

Minimum Qualification(s)

1. 5 years of professional experience in fraud risk management, financial crime investigations, transaction monitoring, or cyber-fraud operations, ideally within e-commerce, fintech, or online marketplace environments.

2. Prior exposure to KYC/AML processes, identity risk assessment, or payments fraud frameworks.

3. Proven ability to analyze behavioural and transactional data to identify fraud patterns, exploit tactics, and root causes.

4. Familiarity with fraud monitoring platforms or risk case management tools. Strong understanding of risk control systems (e.g. rule engines, scoring models, identity verification, or behavioral analytics tools) and how they interact with business operations.

5. Skilled in cross-functional collaboration — able to work closely with Product, Engineering, and Data teams to translate operational findings into scalable risk controls.

6. Proven ability to operate in fast-moving, cross-regional environments and manage multiple investigations in parallel.

7. Exceptional attention to detail, analytical mindset, and sound judgment when managing complex or ambiguous fraud scenarios. Excellent communication skills, including the ability to present findings and recommendations to non-technical audiences.

Preferred Qualification(s)

1. Experience leveraging SQL, Python, or data visualization tools to perform fraud trend or anomaly analysis.

2. Experience partnering with law enforcement, compliance, or security teams in fraud or cybercrime investigations.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.