Contact Solutions Architect

5 days ago

Edinburgh, Edinburgh, United Kingdom hackajob Full time £70,000 - £120,000 per year

hackajob*
is collaborating with
NatWest*
to connect them with exceptional tech professionals for this role.
Join us as a Remote Contact Solutions Architect

  • This is an opportunity for an experienced Remote Contact Solutions Architect to help us define the high level technical architecture and design for your assigned scope that provides solutions to deliver great business outcomes and meets our longer term strategy
  • You'll define and communicate a shared technical and architectural vision of end-to-end designs that may span multiple platforms and domains
  • Take on this exciting new challenge and hone your technical capabilities while advancing your career and building your network across the bank

What you'll do

  • We'll look to you to influence and promote the collaboration across platform and domain teams on the solution delivery. Partnering with platform and domain teams, you'll elaborate the solution and its interfaces, validating technology assumptions, evaluating implementation alternatives, and creating the continuous delivery pipeline.
  • You'll also provide analysis of options and deliver end-to-end solution designs using the relevant building blocks, as well as producing designs for features that allow frequent incremental delivery of customer value.

On Top Of This, You'll Be

  • Owning the technical design issues and driving resolution through the iteration of the technical solution design
  • Participating in activities to shape requirements, validating designs and prototypes to deliver change that aligns with the target architecture
  • Promoting adaptive design practices to drive collaboration of feature teams around a common technical vision using continuous feedback
  • Making recommendations of potential impacts to existing and prospective customers of the latest technology and customer trends

The skills you'll need

  • As a Remote Contact Solutions Architect, you'll bring expert knowledge of contact centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, Interactive Voice Response (IVR) and journey automation using Gen AI utilising Q In Connect integration within CRM systems.
  • You'll have a background in application architecture, and business data or infrastructure architecture with working knowledge of industry architecture frameworks such as TOGAF or ArchiMate. With exceptional communication skills, you'll have the ability to communicate complex technical concepts clearly and effectively to all audiences as well as being adept at presentations and facilitating discussions.

On Top Of This, You'll Bring

  • The ability to design and implement scalable, secure and cost-effective cloud solutions tailored to contact centre needs
  • Experience of leading agile teams using methodologies including Scrum, Kanban and other agile frameworks
  • Expert level knowledge of DevOps tools and practices including continuous integration and continuous deployment pipelines
  • A working knowledge of version control systems including GIT, containerisation including Docker, and orchestration tools including Kubernetes
  • Extensive experience in Python programming for automation data processing and integration
  • Deep understanding of AWS Cloud services including but not limited to Amazon Connect, Lambda, S3 and Cloud formation

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