Customer Care Coordinator

2 weeks ago

Waterlooville PO YH, United Kingdom Armashield LLP Full time £28,000 - £31,000 per year

Job Purpose:

An office-based role, this is the chance to make a difference and become a key player in the growing TektaTeam

Supports our customers, internal team and engineers to complete all repairs, maintenance and small works quickly and efficiently. Working within a busy team you will be an essential part of ensuring customer delight.

You'll need excellent organisation and communication skills, a keen eye for detail and be able to meet tight deadlines.

Key responsibilities:

  • Make customers happy
  • Complete quotes for repairs and small works.
  • Follow up with the customers to ensure they have it and whether they would like to proceed.
  • Support customers by meeting tight SLA's on repairs and call outs, including managing the Engineer schedule for your region.
  • Work with engineers, suppliers and customers to uncover root causes of issues and recommend the correct solutions
  • Purchasing parts required for repair works and organising transport.
  • Work with the rest of the team to plan the maintenance schedule, complete certificates and follow up with clients.
  • Complete Risk Assessments and Method Statements (RAMS) for jobs and ensure all other necessary paperwork is in place.
  • Approve job cards and complete invoicing.
  • Attend regular account reviews and update meetings with clients.
  • Work with the Sales team to grow customer revenue.
  • Maintain the customer job and asset register to ensure accuracy.
  • Take part in continuous improvement projects.

Our Requirements:

  • Live our Core Values
  • Excellent organisational skills and ability to work effectively on own whilst also being a team player
  • Strong English & Maths skills
  • Strong Geography skills - in order to schedule engineers efficiently
  • Skilled in IT systems
  • Be able to work under pressure and manage multiple tasks
  • Excellent interpersonal and written communication skills, with strong attention to detail
  • Ability to grasp technical information, working with engineers, customers, suppliers & colleagues
  • Flexible, open to change

Other Details:

  • Salary range £28K - £31K P/a dependant on preferred working hours (minimum 37.5hrs/week) & experience
  • This role is an excellent position to learn our products, processes & industry giving scope for progression to other roles such as sales or project management

Job Type: Full-time

Pay: £28,000.00-£31,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • On-site parking

Experience:

  • Customer service: 2 years (preferred)

Work Location: In person

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