Service Manager

Full Time, Permanent

Dyce, Aberdeen

United Kingdom

On-site

Care

3+ years in Social Care and/or Learning Disabilities

SVQ3 or 4 in Health and Social Care or Equivalent

Registered Service Manager – Lead with Purpose

Hours: 39 hours per week

Reporting to: Operations Manager

Unfortunately we are unable to provide sponsorship to work in the UK

Who We Are

Archway is proud to be a trusted provider of care and support for children and adults with learning disabilities and their families in Aberdeen City and Aberdeenshire. From permanent and respite care to tailored services, we walk alongside each person on their unique journey, ensuring their voice is heard, their rights are protected, and their individuality is celebrated.

Our approach is rooted in partnership. We work closely with families, carers, and professionals to deliver compassionate, person-centred care that adapts to every stage of life. At Archway, dignity isn't just a principle, it's a promise. We aim high, every single day, we consistently deliver high-quality support that empowers individuals and enriches lives.

About the Role

Are you a passionate and experienced leader in social care, ready to make a meaningful impact? Archway is seeking a dynamic Registered Manager to oversee the day-to-day operations of our service, ensuring excellence in care, staff development, and service delivery. This is a pivotal leadership role where your expertise will shape lives and inspire teams.

Your Mission

• Champion Archway's values, vision, and policies in all aspects of service delivery and external collaboration.
• Drive operational excellence, ensuring services are safe, person-centred, and empowering.
• Lead with integrity, compassion, and strategic foresight.

Budget & Resource Leadership

• Take ownership of service budgets including staffing, amenities, supplies, and maintenance.
• Ensure financial accountability and resource efficiency across all service areas.

People Leadership

• Inspire, manage, and develop a high-performing team, including permanent, relief, and student workers.
• Lead recruitment, onboarding, supervision, and continuous professional development.
• Foster a culture of collaboration, respect, and growth.

What You Bring

• A recognised qualification for Registered Managers as defined by the Scottish Social Services Council (SSSC)
• Proven experience in managing social or community care services.
• Strong leadership, communication, and organisational skills.
• A commitment to person-centred care and continuous improvement.

Key Responsibilities

• Build and maintain an effective, motivated team.
• Promote best practices in care and support for service users and their families.
• Ensure environments are nurturing, safe, and promote independence.
• Develop and oversee personalised support plans.
• Collaborate with families, professionals, and community partners.
• Manage service administration, medication protocols, and health & safety.
• Lead service evaluations and contribute to strategic planning.
• Maintain facilities and equipment to high standards.
• Be flexible and responsive to the needs of the service.

Relationships Matter

You'll be a key connector, maintaining strong relationships with:

• Archway colleagues across all levels
• Service users and their families
• External agencies and professionals
• Medical teams and community stakeholders

Pre-Employment Requirements

Successful candidates must complete satisfactory Pre-Employment Checks, including Disclosure Scotland, Right to Work in the UK and References.

If you're ready to lead with heart and purpose, we'd love to hear from you.

Candidates with demonstrable Service Management and Learning Disabilities experience in Respite, Supported Living, and/or Permanent Residential Care are actively encouraged to apply.

Benefits of working for Archway

• Opportunities to gain on-the-job qualifications and career progression
• Comprehensive induction and training programme
• Ongoing support and supervision
• Auto-enrolment pension scheme
• Enhanced Annual Leave (5yr and 10 yr milestones)
• Company sick pay (dependent on length of service)
• Annual pay reviews
• Refer-a-friend scheme