Internal Account Manager

The Role

To achieve an annual gross profit target from every allocated customer, negotiating and agreeing terms, which maximise the return on the resources, employed.

The internal Salesperson – will also be responsible for identifying opportunity and establishing new Business to ensure ongoing growth of the customer base and gross profit generation.

Meet or exceed the gross profit target from each allocated customer.

Carry out pro-activity to all allocated customers ensuring ongoing activity gross profit generation and retention is achieved.

Obtaining (prompting) enquiries from allocated customers.

Regularly review allocated customers with External Sales or Sales Manager or SCM identifying the future tactics to secure or develop the business.

Maximise gross profit generation

Monitor, measure and implement strategy to ensure gross profit targets for each customer are achieved

Negotiate payment terms with allocated accounts to try to improve the return on investment.

Achieve the product targets set for each allocated customer.

Identify available split by product for each allocated customer.

Review results monthly, identifying tactics to develop the full potential.

Explore, identify and action opportunity for additional products

Explore, identify and action opportunity for value added profit generation

Control stock levels of customer special items within the limits agreed.

Agree call off orders in writing with an end date for final delivery.

Regularly discuss and review with customers any contract calls off orders rescheduling with suppliers where necessary.

Minimise investment without compromising service levels

Explore and identify supply partnerships to maximise profit generation

Respond to all customer enquiries in a professional manner and within the timescale agreed.

Quoting customers for their requirements promptly and within the timescales agreed either converting immediately into an order or recording clearly for future reference.

Sourcing material to satisfy orders or enquires within the timescales agreed.

Following up previous quotations in an organised manner converting into order or establishing and recording the reasons why lost.

Follow up and close out all enquiries outstanding at the end of each day to order receipt or lost order stage.

Administer all customer orders efficiently and accurately

Ensure purchase orders are progressed with suppliers to ensure customer's orders are delivered on time.

Entering customer's orders into the computer system promptly and accurately.

Place purchase orders, negotiating professionally.

Enter purchase order details promptly and accurately into the computer system

Resolve all customer complaints promptly (or refer immediately to line management) raising necessary paperwork without delay.

ensure customers are notified immediately of any discrepancy to the order or delivery schedule

Obtain and retain in organised manner relevant up to date market information e.g. price movements, AAF trends, lead times, sourcing information, customer information etc.

Complete and keep accurate sales activity records

Identify and establish new customers either by geographical region, market sector or product portfolio

Manage pro – activity to establish new customers to increase customer base and gross profit generation on an ongoing basis

Insure new customers are credit worthy or are able to satisfy payment criteria

Ensure potential customer fit our product and service portfolio ensuring our services are offered in a clear and unambiguous manner

ESSENTIAL SKILLS

Selling

Pro-actively seeks out opportunities.Adopts different sales tactics as necessary.

Able to build relationships, adapting self to different personalities.

Negotiating

Uses 'trade offs' when buying and selling to achieve the best return on investment.

Communication

Communicates information clearly

and listens activity.

Administration

Understands the computer system and works within the Company's procedures.Enters orders Accurately and on time, recording customer information in an organised manner

Numeracy

Can quickly and accurately convert, manipulate and translate figures, presenting these in a form required and understood by the customer.

ESSENTIAL KNOWLEDGE

Product

Has an up-to-date knowledge of all standard products, including basic grades, specifications, finishes and suitability for various applications.

Basics of ROI

Understands how stock and payment terms affect ROI.