Application Support Analyst
1 week ago
Application Support - Software Support - CRM - Permanent - Hybrid - £38-40,000 per annum - Exceptional Benefits package
I'm currently working with a well-established bank who are looking for an Application Support Analyst to join their tech team. If you're the kind of person who gets a kick out of solving problems, coordinating releases, and being the go-to person when things need fixing – this could be right up your street.
You'll be the vital link between the technical teams and the business users, making sure their custom-built and third-party applications run like clockwork across all environments (dev, test, staging, and production).
- Providing 2nd and 3rd line support when applications decide to misbehave
- Working with developers to plan and roll out releases, patches, and new features
- Managing deployments and keeping documentation shipshape
- Getting hands-on with monitoring tools like SolarWinds – setting up alerts, dashboards, and keeping an eye on performance
- Troubleshooting incidents and working with the right people (devs, infrastructure, vendors) to get things sorted
- Supporting UAT and making sure everything works as it should post-deployment
- Spotting trends and finding ways to make things even better
Experience needed:
- Solid experience in application support or a similar technical support role
- Good understanding of release management and deployment across multiple environments
- Hands-on experience with monitoring tools (SolarWinds experience is a big plus)
- Comfortable with relational databases (SQL Server or Oracle) and can run basic queries
- Great communication skills – you'll be chatting with both techies and non-technical folks
- Knowledge of incident management and how to get to the root of problems
Nice to have:
- ITIL experience or certification
- Familiarity with ticketing tools like ServiceNow or Jira
- Any scripting knowledge (PowerShell, Bash, etc.)
- Understanding of APIs, web services, or CI/CD pipelines
Send a CV ASAP
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