MLS Delivery Manager

Job Description
MLS Delivery Manager
Birmingham, Edinburgh, Glasgow, Leeds or Manchester
Role Overview
Vario is a market leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons which incorporates; Flexible Services, Consulting and Technology, Legal Project Management and Managed Legal Services (MLS). This role sits within our MLS team.

As the Vario team grows, we are recruiting an MLS Delivery Manager to support our MLS Delivery teams in ensuring that we are delivering a world class legal service to our practice groups and external clients.

The role will support our engagement strategies with both sectors and groups and focus on the pastoral care and development of our legal delivery teams and their capabilities. The successful candidate will:

• Line management responsibility for a team of paralegals focused on delivery of work to both Pinsent Masons, lawyers and external clients. This will include day to day supervision, training and development and management of direct reports
• Supervise the delivery of legal services to end users
• Service delivery management support on engagements as required. This includes resource planning, QA, output/efficiency reviews and progress reporting
• Continually develop delivery models to ensure best in class service
• Develop effective working relationships across relevant practice groups and sectors
• Work with Resource Management to effectively manage the allocation of work and monitor/manage capacity and workload levels

Our standard working hours are 9.30am-5.30pm, however, we are happy to consider flexible working requests.

Candidate Overview
We are looking for candidates who ideally hold the following skills and experience:

• Significant experience of working on dispute related matters
• Alternative legal service experience
• Demonstrable experience of managing a high performing team of legal professionals
• Experience of managing the delivery of legal services in a high volume, multi-location environment
• Experience of influencing stakeholders in a large commercial law firm to promote the benefits of utilising alternative service delivery
• Significant experience of working with performance metrics to ensure best in class delivery

What can we offer you?

• Tailored career development and support within our award-winning team
• Agile working (the opportunity to work from home, subject to diary commitments)
• Carers' leave (up to five paid days' leave towards caring responsibilities)
• 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days
• Contributory pension of up to 5%.
• Private healthcare policy
• Death in service cover (4 x base salary)
• Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loa
• Cycle to work scheme

What happens next?
Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. These are typically conducted virtually; however, we strive to remain flexible depending on the requirements of the role or the candidate.

Our strength lies in our differences.
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.

Our in-house recruiter, Victoria Greaves, would be happy to have an informal chat about this role, provide this job advert or our application form in an alternative format, and/or discuss any reasonable adjustments to be made either during the recruitment process or after offer stage. You can contact Victoria by emailing