Current jobs related to High Risk Recoveries Agent - Sale, Trafford - Verastar
-
Recovery Coordinator
1 week ago
Sale, Trafford, United Kingdom Change Grow Live Full time £27,000 - £32,002 per yearOverviewBelieve in People?The best people have one thing in common.They care.At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options.Guided by...
-
Family and Parenting Recovery Coordinator
5 days ago
Sale, Trafford, United Kingdom Change Grow Live Full time £27,861 - £32,002OverviewChange Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members...
-
DevOps Engineer
4 days ago
Sale, Trafford, United Kingdom Travel Counsellors Full timeAbout UsAt Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our...
-
Head of Treasury
2 weeks ago
Sale, Trafford, United Kingdom Travel Counsellors Full time £90,000 - £120,000 per yearAbout UsAt Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our...
-
HSEQ Manager
4 days ago
Sale, Trafford, United Kingdom Nationwide Specialist Services Full timeHSEQ Manager – NSS GroupLocation: UK (Regional travel required)NSS is a specialist services provider delivering maintenance, testing and safety-critical works nationwide. We are committed to operational excellence, safety, and the wellbeing of our people — guided by our core values: The Safest Way, Continuous Improvement, Working Together, Dependable...
-
Technology Service Desk Analyst
2 weeks ago
Sale, Trafford, United Kingdom Travel Counsellors Full time £25,000 - £35,000 per yearAbout UsAt Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our...
-
Air and Ocean Import Specialist
5 days ago
Sale, Trafford, United Kingdom DP World Full timeDP World in the UKis at the heart of Europe's trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a...
-
QA Automation Engineer
7 days ago
Sale, Trafford, United Kingdom Travel Counsellors Full time £40,000 - £80,000 per yearAbout UsAt Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our...
-
Inside Auto Sales Executive
4 days ago
Sale, Trafford, United Kingdom Stericycle Full timeAbout Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...
-
Inside Auto Sales Executive
2 weeks ago
Sale, Trafford, United Kingdom Stericycle Full time £20,000 - £40,000 per yearAbout Us: Shred-It & Stericycle is now part of WMShred-it UK is an information security solution provided by Stericycle Inc. As the largest document destruction service in the world Shred-it delivers more than just secure shredding—we provide peace of mind. Our fully customizable solutions are designed to fit unique business needs, and our dedicated...
High Risk Recoveries Agent
2 weeks ago
Are you a skilled negotiator with a knack for managing high-risk accounts? Do you thrive in a challenging environment where your expertise in debt recovery can make a significant impact? If so, we have the perfect opportunity for you
As a High-Risk Recoveries Agent, you will be responsible for recovering debts from high-risk customers with significant balances and complex issues. You will also manage accounts undergoing complex change of tenancy processes and collaborate with third-party Debt Collection Agencies (DCAs) to oversee the end-to-end collection of debt up to the point of litigation.
What You'll Be Doing
- Portfolio Management: Effectively manage a defined portfolio of high-risk customers through the debt collection process.
- Debt Queries: Oversee and manage all debt-related queries for your portfolio by handling inbound calls and correspondences.
- Customer Contact: Actively contact overdue customers using statement of account reconciliations and other methods to review overdue balances.
- Resolution Management: Aim for first-time resolution by agreeing on payment plans and resetting Direct Debits to avoid future debts.
- Team Collaboration: Work with supporting teams to escalate balances and move accounts through the debt management process.
- Tenancy Cases: Collaborate with Change of Tenancy teams on complex cases to verify tenancy details and collect outstanding debt.
- Complaint Resolution: Review and resolve complaints in line with our processes, supporting the payments specialist team and customer resolution team.
- Dispute Resolution: Liaise with our Customer Resolution Team to resolve disputes preventing payment.
- Compliance: Ensure adherence to company policies, collections processes, and regulatory standards.
- Regulatory Standards: Ensure all activities comply with GDPR and quality policies.
Your Experience
- Previous experience in a high-risk debt collection role dealing with complex customer issues.
- Previous experience working within a utilities industry collecting customer debt.
- Experience of working with defined ledgers of customer debt.
- In-depth knowledge of debt management systems and how best to use these to manage customer debt.
- In-depth knowledge of regulatory and legal frameworks impacting management of customer debt.
Our Story
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.
For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.
In return for your hard work, you'll get
It takes all kinds of people to make Clear Business the success that we are, and we've got a range of benefits to make sure everyone is happy.
- Pension contributions and life assurance coverage.
- Generous discounts at numerous high street and online retailers.
- 25 days of annual leave, increasing to 28 days based on tenure.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Cycle to work and travel loans for people wanting a greener commute.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
The important extras
- Hybrid working model: the choice to work remotely for three days.
- Engage in charity fundraising and volunteering activities as part of our giving back initiative.
- Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
- Full time/Permanent contract of 37.5 hours per week.
- No weekends and every bank holiday off.
What Happens Next
If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click '
Apply
' today to take the next step in your career.
Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
