Intel Assistant

Application Deadline:
24 October 2025

Department:
Claims Management

Location:
Bolton

Description
Keoghs is looking to recruit an Intel Assistant to join the busy, fast paced Intelligence Team. The Intel Assistant in an entry-level role with future progression prospects. The Intel Analyst will be part of a team that form part of a wider Intelligence team based in our Horwich, Bolton office.

The nature of the role includes, but is not limited to the following;

• Reviewing and adding new suspected fraudulent insurance claims onto our Keoghs Intelligence Database
• Verbal and written communication with external organisations, such as insurers, to obtain information to assist with gathering intelligence on suspected fraudulent insurance claims
• Assisting the Intelligence Analysts with progressing investigations and intelligence searches when necessary, answering phone calls, preparing outgoing correspondence, maintenance of internal databases.
• Responding to incoming requests for information from external organisations, assisting the wider industrywith the prevention and detection of fraud

Key Accountabilities

• Identifying key information from new files and manual entry of data onto various internal databases.
• Decision making on what enquiries can be followed up and liaising with the Intelligence Analyst and internal file handler accordingly.
• Making calls to insurers to obtain information relating to previous claims.
• Compliance with service level agreements (SLAs) and internal policies and procedures
• Prioritising own workload and ability to maintain focus and commitment once sign off has been achieved.
• Prepare responses to internal and external requests received based on the file information.
• Communicate in a professional manner to obtain information.
• Chargeable time recording targets – the target will increase during the probation period in accordance with progression and competency in addition to team focussed targets
• Provide and maintain accurate MI Spreadsheets.

Experience, Skills and Qualifications
Essential:

• Pass in English & Maths GCSE or equivalent
• IT literacy
• Good telephone manner
• Good communication skills
• Accuracy and attention to detail must be of a high standard, especially when dealing with repetitive type tasks
• Ability to prioritise and work on own initiative
• Ability to work under pressure, meet deadlines and organise workload
• Commitment to learning and understanding processes and building a level of experience within the role.

Desirable:

• Previous experience of working in a target driven environment and/or time recording.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation