E-commerce Assistant

2 weeks ago

GBR Birstall Plant, United Kingdom PPG Full time £28,000 - £32,000 per year

E-commerce Assistant (Maternity Cover)
PPG Head Office, Birstall
Working Hours: Monday to Thursday: 9am – 5pm, Friday: 9am – 4pm
 

About the Role

We're looking for a proactive and organised E-commerce Assistant with customer service experience, to join our Retail E-commerce team at PPG Architectural Coatings on a 9-month fixed-term basis to cover maternity leave. This is a great opportunity to gain valuable experience in a fast-paced digital environment, supporting key operational tasks across our online retail platforms.

What We Offer

  • Flexible Hybrid working - 3 days in office and 2 Work from home
  • Opportunity to work with a leading global brand in coatings and specialty materials
  • Exposure to key areas of digital commerce and retail operations

Key Responsibilities

  • Provide high-quality customer service by managing queries from online platforms.
  • Coordinate with the warehouse team to manage customer returns.
  • Raise credits and collections in SAP as required.
  • Support daily performance communications across accounts.
  • Take accurate and timely meeting minutes.
  • Monitor chargebacks and circulate relevant updates to the wider team.
  • Assist with digital merchandising, including uploading assets and copy to e-commerce platforms.
  • Provide general administrative support to the Retail E-commerce team.

Essential Skills & Experience:

  • Previous experience in online customer service.
  • Strong administrative skills with attention to detail.
  • Basic Excel knowledge (e.g., data entry, sorting/filtering, formatting).

Desirable:

  • Experience with digital shelf management or e-commerce platforms.
  • Familiarity with SAP systems.

Qualifications:

  • Minimum of GCSEs (or equivalent) in English and Maths.
If this role sounds of interest please reach out and apply We look forward to receiving your application

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
 

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