Senior Account Manager

About HIVED

At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe's leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We're passionate about driving innovation and redefining the future of delivery.

Role Overview

We are looking for a Senior Account Manager to join our fast-growing Commercial team and take ownership of some of our most strategic shipper partnerships. This role is about more than relationship management; it's about shaping the way HIVED delivers value to its partners and helping scale our network sustainably.

You will be the primary point of contact for a portfolio of enterprise level shipper clients, ensuring we exceed expectations on performance, service, and innovation. You will work cross-functionally with Operations, Product, and Data to drive delivery excellence, retention and profitability of accounts, identify growth opportunities, and evolve how we strengthen and collaborate with our partners.

Responsibilities

• Own and manage relationships with HIVED's key shipper partners, acting as their trusted advisor and advocate.
• Develop a deep understanding of each partner's business, delivery operations, and sustainability goals to unlock value and growth. This will be achieved through joint business plan strategies.
• Monitor account performance, delivery KPIs, and customer satisfaction - proactively identifying opportunities for improvement.
• Collaborate with Tech, Data, and Operations teams to tailor solutions, pilot new features, and ensure seamless delivery execution.
• Lead commercial reviews, renewals, and expansion opportunities with partners, driving account growth and long-term retention.
• Represent the voice of the customer internally, helping shape product development and service innovation.
• Contribute to the development of best practices and processes as we scale the Account Management function.
• Maintain and uphold the accuracy and integrity of Shipper information across Account Management database systems.

Requirements

• 7+ years of experience with Enterprise accounts in Account Management, Client Success, or Partnerships - ideally within logistics, e-commerce, shipper, or tech start-ups.
• Proven track record of managing complex Enterprise accounts with multiple stakeholders.
• Strong analytical and commercial acumen - comfortable with data-driven decision making and performance reporting.
• Proactive and self-starter attitude to deep dive and problem solve.
• Exceptional communication, relationship-building, presentation and negotiation skills.
• Strategic mindset with the ability to translate customer needs into actionable business outcomes.
• Thrive in a fast-paced, high-growth, and collaborative environment.
• Shipper centric and passionate about creating value for Shippers.

How we reward our team

• Dynamic hybrid working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Competitive salary + EMI options scheme
• Annual compensation review
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Community volunteer days
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more?

• Meet the team in 60 seconds: Behind the scenes with HIVED
• HIVED is B Corporation certified
• We are named as UK StartUp of the Year 2024
• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
• Check the Impact Report 2024
• Keep up with HIVED here