Client Services Project Manager
4 hours ago
IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
Client Services Project Manager (IRT - exp essential):
Summary of Essential Job Functions:
- Act as main point of contact for the client during study maintenance
- Organise or participate in regular client meetings
- Respond to all client requests in a timely manner
- Manage study and Program budgets, Change Orders (COs) as required
- Provide regular updates to client on study related information
- Proactively review supply strategy for improvements and identify risks
- Periodically review study data to identify trends or issues
- Work with APM to author data change requests based on Client's request
- Pre-approve data change requests as needed
- Coordinate the implementation and review of the data changes
- Review helpdesk tickets that get escalated from APM team
- Take appropriate actions to resolve the tickets as quickly as possible
- Initiate updates to helpdesk study guides
- Take leadership on study programs or client accounts to define standards, lessons learned, support sales and be part of SME teams
- Work with APM to write study user guides
- Investigate issues and manage them through to resolution
- Provide peer-level training, mentoring of new hires and Jr. PM Staff, and give formal technical training sessions.
- May participate in Investigator meetings, bid defences, quarterly business reviews with clients; and support both client and qualification audits
- Implement system change requests if needed
- Other related duties as required by business need
Our Ideal Candidate Will Have:
- Project management experience with 2-3 years IRT or EDC systems - mandatory
- Strong customer service ethic
- Excellent written and verbal communication skills
- Experience with risk and financial management
We know that meaningful results require not only the right approach but also
the right people
. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and
Whatever your career goals, we are here to ensure you get there
We invite you to join IQVIA.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more
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