ITSM Senior Support Analyst

About the team

The International Platform Acquiring Team is adding a BASE24 Engineer. Our team is responsible for the transaction lifecycle from Authorization through to clearing, settlement, billing, and reporting. Globally distributed to facilitate the coverage required to meet the customer demands and service levels.

What you'll own

You will be responsible for the day to day running of the Authorization platform running on HP Non-Stop servers with ACI's Base-24 Classic in house modified software. You will be engaged in all ITSM disciplines, including incident and problem investigations, change and request fulfilment. You will be working closely with Operations, Engineering, Relationship Management and Customer Success teams. You will be on-call providing support to the service in the event of an incident.

• Investigate and resolve incidents and find root cause of problems within Service Level Objectives / Agreements.
• Follow planned releases and other changes, plan and implement changes in the production environment.
• Monitor the platform and improve alerting and observability.
• Support projects and workstreams in the Authorisation service.
• Assess and identify automation and efficiency improvements.
• Complete compliance, audit, and mandatory training.

Where you'll own it

While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. 

What you bring:

• This position requires at least 4 years of experience with Base24
• Bachelor's degree: Computer Science, Computer Engineering, or other related technical degree. Will consider an additional 6 yrs of experience in lieu of a degree
• Experience with Base24 NCPCOM, OBYDALCI, PATHCOM, PATHWAY, SCUP
• Additional experience with HP Non-Stop TACL, SQL, ISO 8583, APACS
• Card Payment Processing Business Knowledge
• ITSM knowledge

Added bonus if you have:

• In addition so experience in Base24, we would find very desirable the candidate having experience of implementing Prognosis (IR).

This would have to be a significant experience ( not just having been a user of Prognosis ), including

• setup of Windows servers
• HP NonStop configuration
• Creation of screens and dashboard
• Publishing of screens and dashboards to Prognosis Web Client
• Setup of SQL servers and utilisation of dynamic thresholds
• Setup of alerting

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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