Waiting Staff

2 days ago

Edinburgh EH AD, United Kingdom The Willow Tea Rooms Edinburgh Full time

Tea Room on Princes Street requires experienced Waiter/Waitress who can work through the Christmas time ( we are close on 25th December and the 1st of January)

Responsibilities:

  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day's specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders
  • Communicate order details to the Kitchen Team
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver bills and collect payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Follow all relevant health safety guidelines
  • Provide excellent customer service to guests for good feedback.

Experience:

- Previous experience as a waiter/waitress

- Knowledge of full table service guidelines and procedures.

- Ability to work in a fast-paced environment while maintaining attention to detail

- Excellent time management skills to prioritize tasks effectively

- Basic math skills for cash handling and calculating order totals

- Familiarity with food preparation techniques is a plus

As a memeber of the floor team, you will have the opportunity to provide exceptional customer service in a friendly and welcoming environment. Join our team and be part of a passionate group dedicated to delivering quality dining experiences. In addition to a competitive hourly rate, we offer staff an equal share of 10% service share via a TRONC system

Please note that this is not an exhaustive list of responsibilities and qualifications. Additional duties may be assigned as needed.

Job Types: Part-time, Permanent

Pay: £12.21-£14.50 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Flexitime

Experience:

  • Hospitality: 1 year (preferred)
  • customer service: 1 year (required)
  • Waiting: 1 year (preferred)

Work Location: In person

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