service scheduler – ftc

2 weeks ago

Bradford, Bradford, United Kingdom Kings Secure Technologies Full time £25,785 per year

Pay:
£25,785.00 per year

Job Description:
Please note this position is on a Fixed Term Contract for a duration of 12 months.
*Key Purpose Of The Job:*
To organise and manage teams of service engineers' daily diaries. To provide efficient planning of corrective, preventative and project works.

*Key Job Responsibilities:*

  • Efficiently managing service engineer's daily diaries
  • Monitor and report engineer PDA utilization
  • Monitor Awaiting parts, Parts in and Further action queues.
  • Request parts as required and arrange re-attendance of further action calls
  • Arranging new ETA with customer if joint meet fails
  • Liaising with engineers to ensure deadlines are kept
  • Chase part codes with REM or Supervisors
  • Order plant hire where applicable
  • Taking calls and booking maintenances and corrective calls, along with any other business enquiries
  • Liaise with national accounts on projects
  • Advise customers/ national accounts of ETA's where required
  • Meeting KPI's, SLA's and daily targets.
  • Ensure all work is produced in a timely manner, well presented and error free
  • Answer the telephone and taking messages where appropriate
  • To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
  • Ensure line manager and REM are made aware of developments, problems and other issues affecting the performance of service department
  • Cover Scheduling administration duties as required
  • Any other reasonable requests from Management

*Essential Requirements For The Job:*

  • Excellent administration skills
  • Excellent co-ordination skills and highly organised.
  • Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
  • Proven track record of good organisational skills (including time management, prioritising)
  • Ability to work under pressure
  • Excellent interpersonal skills and able to build and maintain relationships at all levels.
  • Excellent communication skills – verbal and written.
  • Be a good team player, willing to provide cover and support where necessary.

*Benefits:*

  • Supportive and Collaborative Environment
  • Company Health Care Plan
  • Company Pension
  • Life Insurance
  • 25 days holiday plus Bank Holidays
  • Development Opportunities
  • Referral Scheme
  • Employee Recognition Scheme
  • Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
  • Cycle to Work Scheme
  • Wagestream – Get instant access to your wages through our financial wellbeing tool.

When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
Job Types: Full-time, Fixed term contract

Contract length: 12 months

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance
  • Referral programme
  • Transport links

Application Question(s):

  • Please provide me with a brief description on what scheduling experience you have

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