Workforce Scheduling Controller

2 days ago

Redditch, Worcestershire, United Kingdom Arcus FM Full time
Why Join Us

Are you a natural organiser with a knack for problem-solving, juggling priorities, and keeping everything running smoothly behind the scenes?

We're on the lookout for a Workforce Scheduling Controller to join our dynamic Central Operations Planning team within our Shutter and Gates department. You'll be the vital link between our field engineers and our customers—ensuring jobs are scheduled efficiently, service levels are met, and our clients remain satisfied.

We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch office. 

What You'll Be Doing

Key Responsibilities:

  • Organise and schedule reactive and planned maintenance jobs across the UK
  • Maintain daily communication with field-based engineers
  • Ensure engineers are allocated efficiently based on skills, location, and job priority
  • Monitor and manage SLA and KPI compliance, adapting quickly to ensure performance targets are met
  • Support customer needs with a proactive, solution-focused mindset
  • Keep internal systems and client-specific portals fully updated
  • Deliver exceptional customer service through prompt communication and clear coordination
  • Continuously seek ways to streamline scheduling processes and improve operational outcomes
What We're Looking For

What We're Looking For:

  • Previous experience as a Workforce Scheduling Controller, or in a similar service operations role
  • Background in the Industrial door industry, Automatic doors industry or similar field-based engineering services is highly desirable (but not essential)
  • Technically confident – able to communicate effectively with engineers once trained, and comfortable using scheduling systems and internal/external platforms.
  • Excellent UK geographical knowledge and route planning expertise
  • Strong experience working with SLAs and KPIs with a drive to exceed targets
  • Confident communicator – able to challenge and negotiate with professionalism
  • Persistent, determined, and stays calm under pressure
  • Self-starter with excellent time management and administrative skills

Ideal Candidate Profile:

  • Able to manage multiple priorities in a fast-paced, reactive environment
  • Passionate about customer service and operational excellence
  • Works well independently and thrives in a team setting
  • Brings positive energy and a 'can-do' attitude to their daily responsibilities

Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues.  Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers and Operations Managers.

This is a 40-hour per week working 7am – 7pm across 7 days, as flexibility is required for this role.    

For this role you could have this experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world - What is key is that you are confident, have the experience and are adaptable to all technology solutions  

In return, we would offer you:

  • Salary: Up to £29,517 per annum, depending on experience
  • Up to 4% discretionary bonus scheme, subject to achievement of targets 
  • 25 days annual leave + Bank Holidays 
  • Generous contributory pension scheme of matched contributions between 5% and 6% 
  • Life Assurance
  • Learning & Development opportunities
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Healthshield Scheme 
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres

To be considered for this position please submit your application via the 'apply' button. 

Requisition ID

  • Materials Operations Manager

    1 week ago

    Redditch, Worcestershire, United Kingdom Octagon Group Full time

    Material Operations Manager Job – Redditch, WorcestershireA leading aerospace and defense manufacturing facility in Redditch, Worcestershire is seeking an experienced Material Operations Manager to join its team. This advanced site is known for engineering precision components that support mission-critical conveyance systems for some of the world's most...

  • Materials Operations Manager

    4 days ago

    Redditch, Worcestershire, United Kingdom Octagon Recruitment Group Full time £104,000 - £128,000 per year

    Material Operations Manager Job – Redditch, WorcestershireA leading aerospace and defense manufacturing facility in Redditch, Worcestershire is seeking an experienced Material Operations Manager to join its team. This advanced site is known for engineering precision components that support mission-critical conveyance systems for some of the world's most...

  • Cost Accountant

    4 days ago

    Redditch, Worcestershire, United Kingdom Ingersoll Rand Compressor Systems & Services Full time £40,000 - £70,000 per year

    Job TitleCost AccountantLocationRedditch, hybridAbout UsGardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of...

  • Cost Accountant

    3 days ago

    Redditch, Worcestershire, United Kingdom Ingersoll Rand Careers Full time £40,000 - £80,000 per year

    Job Title  Cost AccountantLocation  Redditch, hybridAbout UsGardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of...

  • Quality Coordinator

    4 days ago

    Redditch, Worcestershire, United Kingdom Woodstock Recruitment Ltd Full time £100,000 - £150,000 per year

    Are you an experienced QA / Quality professional in the food or FMCG chemical industry?Experienced in audits and dealing with customer complaints?Like to have things 'just so' so that everything runs smoothly?Have a gander at this...A leading cleaning chemicals manufacturer based in the West Midlands is looking to hire an experienced quality coordinator....

  • Workforce Scheduling Controller

    1 week ago

    Redditch, United Kingdom Arcus FM Limited Full time

    Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on... We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our Redditch...

  • SLA-Driven Workforce Scheduler

    2 weeks ago

    Redditch, United Kingdom Arcus Solutions Full time

    A Facilities Management Company based in Redditch is seeking a Workforce Scheduling Controller. This role involves managing and scheduling engineers, liaising between clients and operational teams, and ensuring compliance with SLAs and KPIs. Ideal candidates will possess strong scheduling knowledge and thrive in fast-paced environments. The position offers a...

  • Scheduler

    3 days ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on... We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our...

  • Scheduler

    3 days ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on... We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our...

  • Scheduler

    2 weeks ago

    Redditch, United Kingdom Arcus FM Limited. Full time

    Why Join Us Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on... We are now seeking an experienced Workforce Scheduling Controller, to join us on a permanent basis at our...

  • Trades Lead

    5 days ago

    Redditch, United Kingdom Workforce Full time

    Advert Welcome to Ferris UK – A family-owned and led Building and Restoration company operating across the Midlands. We specialise in reinstating homes affected by fire, flood, and other property disasters. With care, craftsmanship, and compassion, we help turn properties back into pristine condition – and we want you to join our journey As a key...

  • Dispatch Co-ordinator

    7 days ago

    Redditch, United Kingdom Workforce Staffing Ltd Full time

    **Job Title**:Dispatch Co-ordinator** Location: Redditch **Salary**: £26,520.00 Hours: Full time hours 40hrs 7.30 to 4.30pm Monday to Thursday & Friday 7.30am to 1.30pm with half an hour lunch **Benefits** **Money Purchase pension plan with employer contribution of 4%.** **BHSF Health Insurance scheme** **Life assurance plan after one year of...

  • Stock & Stores Coordinator

    1 week ago

    Redditch, United Kingdom Workforce Staffing Ltd Full time

    Stock & Stores Coordinator £10.60 Per hour 7am to 3:30pm Monday - Friday Redditch Day to Day duties will include the following: - FLT driving Counter Balance - Stock control - Stock rotation - Loading & un-loading vehicles - General warehouse duties - Goods In & Goods Out - Picking As a person you will need the following qualities and experience: - FLT...

  • Junior Maintenance Technician

    2 weeks ago

    Redditch, United Kingdom Workforce Staffing Ltd Full time

    Junior Manufacturing Maintenance Technician Salary: £25,000-£26,000Location: RedditchContract: Full-time, permanent Workforce is looking for a Junior Manufacturing Maintenance Technician to join our dynamic operations team. This role is ideal for someone with early experience in maintenance, engineering, mechanical work, or a technical environment who is...

  • Junior Maintenance Technician

    5 days ago

    Redditch, United Kingdom Workforce Staffing Ltd Full time

    Junior Manufacturing Maintenance Technician Salary: £25,000-£26,000 Location: Redditch Contract: Full-time, permanent Workforce is looking for a Junior Manufacturing Maintenance Technician to join our dynamic operations team. This role is ideal for someone with early experience in maintenance, engineering, mechanical work, or a technical environment who...