Retail Security Officer

6 days ago

Devon, United Kingdom OCS Group Full time £20,000 - £35,000 per year


OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working - 

Friday, Saturday, Sunday
Friday and Saturday 12:00pm - 22:00pm
Sunday 10:00am - 16:00pm
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

  • Act as a visible security presence within the store, deterring theft and anti-social behaviour.
  • Conduct regular patrols of the store premises, ensuring safety and security at all times.
  • Monitor CCTV and other security equipment to identify and respond to suspicious activities.
  • Carry out searches of individuals if required in accordance with company policies.
  • Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
  • Complete detailed and accurate incident and observation reports.
  • Liaise with store management and staff to address security concerns or potential threats.
  • Customer Service
  • Provide a professional and welcoming approach to customers, staff, and visitors.
  • Assist customers with directions or queries where needed.
  • De-escalate confrontational situations calmly and professionally.
  • Compliance and Support
  • Ensure compliance with all site-specific procedures, company policies, and legal requirements.
  • Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Purpose of the Role

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

  • Act as a visible security presence within the store, deterring theft and anti-social behaviour.
  • Conduct regular patrols of the store premises, ensuring safety and security at all times.
  • Monitor CCTV and other security equipment to identify and respond to suspicious activities.
  • Carry out searches of individuals if required in accordance with company policies.
  • Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
  • Complete detailed and accurate incident and observation reports.
  • Liaise with store management and staff to address security concerns or potential threats.
  • Customer Service
  • Provide a professional and welcoming approach to customers, staff, and visitors.
  • Assist customers with directions or queries where needed.
  • De-escalate confrontational situations calmly and professionally.
  • Compliance and Support
  • Ensure compliance with all site-specific procedures, company policies, and legal requirements.
  • Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Essential Requirements

  • Valid SIA License – Door Supervisor (DS) or Security Guarding required.
  • Strong observational skills with the ability to identify suspicious behaviour.
  • Proven ability to handle difficult situations calmly and professionally.
  • Excellent verbal and written communication skills for reporting and interactions.
  • A proactive and professional approach to ensuring safety and security.
  • Flexibility to work varied shifts, including weekends and evenings.


How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.


  • Security Officer

    4 days ago

    Devon, United Kingdom Gardant Security Full time

    Gardant Security are recruiting for Security Officers and Mobile Driver These roles are required to cover absence and to maintain continuity of service and will be offered on a casual worker agreement basis and therefore no hours are guaranteed. Details will be discussed and agreed at interview however there is no weekend or night work. You will be paid...

  • Relief Security Officer

    6 days ago

    Devon, United Kingdom Securitas Full time

    ResponsibilitiesYoull play a vital part in keeping people property and information safe. That includes:Welcoming and assisting staff visitors and contractors.Conducting regular safety and security patrols.Ensuring compliance with regulations and procedures.Supporting emergency protocols including evacuations and searches.Keeping vigilant reporting incidents...

  • Information Governance Officer

    12 minutes ago

    Devon, United Kingdom Devon County Council Full time

    Join Us and Make a Difference Are you passionate about protecting information, supporting transparency, and helping people exercise their rights? Devon County Council is looking for an Information Governance Officer to join our Legal and Democratic Services Directorate. This is your chance to play a vital role in safeguarding data, supporting compliance,...

  • Senior Information Governance Officer

    17 minutes ago

    Devon, United Kingdom Devon County Council Full time

    Shape the Future of Information Governance Are you ready to take the lead on complex and high-profile information governance matters? Devon County Council are seeking two Senior Information Governance Officers to join our Legal and Democratic Services Directorate. This is a fantastic opportunity to influence policy, guide best practice, and ensure...

  • Prison Officer

    2 days ago

    Devon, United Kingdom Liquid Personnel Full time

    **Pay may differ depending on prison CAT and working hours** Liquid Personnel is currently looking for an experienced Prison Officer to join our client in Devon. As a successful Prison Officer, you will be working with a range of people and will perform a variety of tasks including keeping the prison safe and secure, and helping vulnerable people through a...

  • Housing Officer

    1 hour ago

    Devon, United Kingdom Venn Group Full time

    Housing Officer - South DevonHourly Rate: £18 - £25 per hour Location: South Devon - Hybrid working with regular on-site visitsContract: Currently signed off until the end of Jan 2026, potential to extendHours: Full timeA proactive Housing Officer is required to deliver high-quality tenancy and estate management services across South Devon. This vital...

  • Store Manager SPAR Chagford

    6 days ago

    Devon, United Kingdom SPAR Full time

    Job descriptionAbout Appleby WestwardAppleby Westward is the SPAR Wholesaler and Retailer covering the West of England.Our Retail Distribution Centre and Support Offices are based in Saltash Cornwall where we employ around 2000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores...

  • Store Manager SPAR Sidmouth

    6 days ago

    Devon, United Kingdom SPAR Full time

    Job descriptionAbout Appleby WestwardAppleby Westward is the SPAR Wholesaler and Retailer covering the West of England.Our Retail Distribution Centre and Support Offices are based in Saltash Cornwall where we employ around 2000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores...

  • Customer Service Assistant SPAR Bampton

    6 days ago

    Devon, United Kingdom SPAR Full time

    Job descriptionAbout Appleby WestwardAppleby Westward is the SPAR Wholesaler and Retailer covering the West of England.Our Retail Distribution Centre and Support Offices are based in Saltash Cornwall where we employ around 2000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores...

  • Customer Service Assistant

    6 days ago

    Devon, United Kingdom SPAR Full time

    Job descriptionAbout Appleby WestwardAppleby Westward is the SPAR Wholesaler and Retailer covering the West of England.Our Retail Distribution Centre and Support Offices are based in Saltash Cornwall where we employ around 2000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores...