HR Officer

Coventry

Job Summary
We are a people-focused organisation committed to delivering outstanding HR services and fostering a positive, inclusive workplace culture. We are seeking a proactive and approachable HR Officer to join our team and our workforce.

Note, the Local Government & Social Care Ombudsman is an arm's-length body and this is not a civil service job.

Job Description
The HR Officer role is an exciting role within the HR team, supporting the delivery of the employee experience at LGSCO. Reporting to the HR Business Partner, you will be responsible for providing a wide range of HR services across the employee lifecycle, ensuring policies and processes are up to date, and acting as a trusted and approachable point of contact for staff and managers.

Whilst this is a generalist role, we are looking for the successful candidate to take a lead in the areas of learning, induction and wellbeing.

The HR Officer role is an exciting role within the HR team, supporting the delivery of the employee experience at LGSCO. Reporting to the HR Business Partner, you will be responsible for providing a wide range of HR services across the employee lifecycle, ensuring policies and processes are up to date, and acting as a trusted and approachable point of contact for staff and managers.

Whilst this is a generalist role, we are looking for the successful candidate to take a lead in the areas of learning, induction and wellbeing.

Person specification

You Will

• have significant experience of delivering a full professional HR/Learning service with varying complexity.
• have Chartered membership of CIPD or equivalent level of knowledge/experience.
• be confident advising managers on all aspects of people management
• thrive on advising, problem-solving and supporting people
• strive to improve processes.
• have a keen interest in induction, learning and wellbeing

At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.

Benefits
We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy. These include:

Pension : You'll be entitled to join the Local Government Pension Scheme which is a career average scheme.

Work/life balance : We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.

Learning and development : We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.

Family-friendly : We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.

Season ticket loan : We offer our staff the ability to have a loan for their annual travel season ticket.

Wellbeing : We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges

You will be able to join the Civil Service Sports Club.

As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.

Bike loan : We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.

Reasonable adjustments : We recognise how important it is to make reasonable changes for staff where appropriate.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Shortlisted candidates will be invited to interview Monday 26 January 2026 at our Coventry office.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

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Recruitment team

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Further information

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