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Executive Assistant

2 weeks ago

City of Westminster, Greater London, United Kingdom MAPP Full time £50,000 - £55,000
Executive Assistant & Office Manager (Maternity Cover)

Department: Administration

Employment Type: Full Time

Location: MAPP London Workspace

Compensation: £50,000 - £55,000 / year


Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. 
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. 
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you

Title, Team and Role Summary
Title : Executive Assistant & Office Manager (Maternity Cover)  

Team : Central Operations
 
Who Does This Role Report Into?  Chief Executive Officer.  Liaise closely with Chief of Staff

Role Summary /  Purpose and Scope
  This is a fixed-term maternity cover role combining the focus of an Executive Assistant with the operational experience of an Office Manager. Given the growth and changing needs of the business the role has the potential to become permanent.     You will provide proactive, high-quality executive support to the CEO, ensuring her time is optimised, her priorities are met, and her office runs seamlessly. At the same time, you will oversee the smooth day-to-day running of MAPP's London workspace - ensuring a welcoming, efficient, and professional environment for employees, clients, and visitors.   
Why you'll Love This Role    This is a unique opportunity to step into a high-impact role at one of the UK's leading property management firms. You'll work closely with the CEO, help shape the day-to-day experience of the MAPP office, and collaborate with the Chief of Staff to make sure everything runs smoothly -from the boardroom to the front desk.     It's a role that's both strategic and hands-on, where you'll make a tangible difference every day. 

Skills, Knowledge and Values
Skills (People & Technical)

Executive Support to the CEO Provide full executive assistance to the CEO, including proactive diary management, scheduling, travel coordination, and inbox prioritisation.  Prepare and edit correspondence, presentations, reports, and briefing materials for internal and external meetings.  Coordinate key leadership and board meetings, ensuring agendas, papers, and actions are managed efficiently.  Handle highly confidential information with discretion and professionalism.  Build strong relationships with internal stakeholders, clients, and external partners on behalf of the CEO.  Anticipate the CEO's needs and act with initiative to ensure she is fully briefed, prepared, and supported at all times.

Office Management & Operational Excellence Oversee the daily running of the London office to ensure a professional, safe, and welcoming workspace. Ensure the Front of House team (2 people) deliver an exceptional experience for employees and guests. Manage supplier relationships, contracts, and service level agreements -covering cleaning, biophilia, furnishings, and facilities. Coordinate with the Chief of Staff to manage budgets, reporting, and office improvement initiatives. Partner with building management and facilities manager to ensure compliance, maintenance, and sustainability targets are met.

People, Culture & Events Line manages the Front of House team, ensuring strong service delivery, performance development, and motivation.  Work collaboratively with the Chief of Staff, Marketing, and People teams to deliver internal events and engagement initiatives that foster connection and culture.  Support onboarding and act as a central point of contact for all London-based office matters.

Sustainability & Community Work with the Sustainability and Charity teams to champion environmentally responsible practices and community initiatives across the workspace.  Encourage participation in sustainability and wellbeing programmes, aligning with MAPP's values.

Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements

Values & Behaviour
  • Exhibition of MAPP values 
  • Self management including showing initiative, being proactive and meeting deadlines 
  • Embracing change including technology 
  • Engaging with the big picture 
  • Avoid Ambiguity  
  • Be clear, concise, and focused in your communication and decisions.
  • Be Appreciative  
  • Recognise effort, celebrate success, and show gratitude.
  • Be Adventurous  
  • Be curious and open to trying new approaches.
  • Be Authentic  
  • Bring your true self to work and build trust through openness and candour.
  • Embrace Accountability  
  • Take ownership, deliver on commitments, and lead by example. 

Measures of Success 
  • Positive feedback from the CEO and leadership team on quality and responsiveness of executive support. Effective management of office operations and Front of House team. 
  • Budgets, suppliers, and facilities managed efficiently and within tolerance.  
  • Events and engagement activities successfully delivered to a high standard.  
  • Smooth continuity of support during the maternity cover period.  

Experience and Salary Level of Experience / Certifications:
Essential:
  • Minimum 3+ years' experience as an Executive Assistant, Office Manager, or hybrid support role in a corporate or professional services environment. 
  • Proven experience supporting senior executives—ideally at CEO or board level - with exceptional organisation and discretion. 
  • Excellent interpersonal and communication skills with the confidence to engage senior stakeholders and external partners. 
  • Demonstrated ability to manage budgets, suppliers, and operational priorities effectively. 
  • Advanced proficiency in Microsoft Office 365 (Outlook, Teams, Excel, PowerPoint, SharePoint). 
Desirable:
  • Experience within property, real estate, or professional services industries. 
  • Experience in event planning and internal communications. 
  • Knowledge of basic workplace compliance, health & safety, and sustainability. 
  • Relevant professional certifications 

Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday 

Salary Range (Based on Experience)
£50,000 to £55,000 per annum, depending on experience.