Resource Capacity Process Analyst

Nottingham Trent House , United Kingdom, Nottingham, Nottinghamshire

Resource Capacity Process Analyst

Join our collaborative Strategy, Insight, and Governance team as a Resource Capacity Process Analyst. You'll be a key player in ensuring our tech investments are backed by the right talent and skills. Working closely with tech and delivery leaders, you'll help manage our personnel and resources efficiently, allowing us to hit our business goals.

Your main challenge will be to transform our current manual processes into smarter, automated systems. This role requires you to balance changing priorities and collaborate with a wide range of teams, from engineers to finance and project management staff.

What You'll Do

• Build and maintain our resource management framework. You'll move us from manual tasks to automated systems, improving everything from data extraction to service delivery.
• Dive into complex data to produce clear, meaningful reports and dashboards.
• Track key performance indicators (KPIs), forecast resource needs, and provide the insights needed for key decisions.
• Manage the flow of resource requests, act as the go-to expert for our resource planning tool, and provide administrative support for recruitment and budget alignment.

What We're Looking For

• Strong excel/sheets skills.
• Strong analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data.
• Basic resource capacity planning knowledge.
• Experience with Risk & Controls Management.
• Ability to work cross-functionally with a variety stakeholders.
• Strong decision making abilities, you must be able to bring a healthy, balanced approach to business with a strong customer focus.
• Experience in SQL and/or data analysis is preferable but not essential if a desire to learn is there.

Where And How You'll Work
This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

What You Should Know About How We Recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We Also Partner With Organisations Including The Women In Finance And Race At Work Charters, Stonewall And UpReach To Find People From Every Walk Of Life And Help Them Thrive With Us. We Have a Whole Host Of Internal Networks And Support Groups You Could Be Involved In, To Name a Few

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
• Enabled - focused on supporting associates with disabilities and neurodiversity

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

*Who We Are*
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.