Credit Controller

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs. 

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.

Wavenet is looking for an experienced and proactive Credit Controller to join our team. In this vital role, you will be responsible for recovering outstanding payments from our clients, directly contributing to our corporate cash flow and overall growth. As a Credit Controller, you will ensure timely communication with clients in your portfolio, ensuring payments align with agreed trading terms.

We seek a driven individual with energy, ambition, resilience, and a commitment to success. Your role will require you to maximise cash collections while accurately reporting information to the wider business. You'll identify trends, recognise potential risks in cash management, and propose effective strategies to mitigate those risks.

Building strong, positive relationships with clients and relevant business contacts is essential to maintaining our company's values and reputation. As an effective communicator, you will confidently present data to clients and create detailed reports and emails. Your contributions will enhance the company's cash flow, enabling us to grow our market share.

Key Responsibilities

• Proactive Communication: Reach out to customers by phone to ensure invoices are clear for prompt payment.
• Debt Collection: Manage and collect commercial debt from key accounts.
• Point of Contact: Serve as the main contact for complex queries escalated by team members.
• Ad-Hoc Support: Assist with additional duties within the department as needed.
• Invoice Processing: Handle customer invoices, payments, and credit notes, adhering to Financial Control Systems deadlines.
• Root Cause Analysis: Take ownership of invoice queries, engaging with stakeholders to identify and implement solutions.
• Account Evaluation: Assess accounts for potential debt collection and legal action, escalating issues to the Credit Control Manager as necessary.
• Risk Advisory: Inform the Credit Control Manager of any potential risks related to client payment defaults.
• Deputy Role: Step in for the Credit Control Manager when they are unavailable.

Join us at Wavenet and be a key part of our mission to maintain financial health while fostering positive client relationships

• Credit Control Experience: Proven background in credit control with a focus on accuracy and task prioritisation.
• Deadline-Driven Communicator: Thrive in fast-paced environments with strong verbal and written skills to resolve queries effectively.
• IT Proficiency: Experience with Excel, Word, and Outlook; familiarity with Sage 200 Cloud is a plus.
• Relationship Builder and Team Player: Strong skills in fostering customer relationships for debt collection while supporting colleagues collaboratively.
• Industry Knowledge: Experience in telecoms or technology is desirable.
• Calm Under Pressure: Maintain composure and effectiveness while meeting tight deadlines.
• Positive Attitude: Motivated, enthusiastic, and goal-oriented.

Why Join Us?

We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you

At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you'll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.

Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.

 

Here's a closer look at what we offer:

• Full-Time Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK's largest managed service provider? Apply today or contact our friendly Talent Acquisition Team [email protected] for more information.